IT Support Engineer

Lancesoft Europe

Job Location:

Portsmouth - UK

Monthly Salary: Not Disclosed

Posted on: 8 days ago

Vacancies: 1 Vacancy

Job Summary

The IT Analyst is a business-critical frontline role that safeguards site uptime operational continuity and end-user productivity by delivering hands-on IT support across office warehouse manufacturing and lab environments. The position owns L1/L2 incident resolution request fulfilment and on-site support execution while partnering with senior analysts and global IT teams to reduce disruption and sustain reliable technology performance.

This role is essential to keeping site-critical functions running reliably ensuring technology issues are resolved with speed discipline and clear accountability.

This position reports to the Sr Manager Digital Workplace Support UK part of the Infrastructure and Operations team.

What you will do:

Deliver on-site L1/L2 IT support for end users devices and local services restoring productivity quickly and minimizing operational downtime.
Diagnose and resolve endpoint collaboration and basic connectivity issues to maintain stable day-to-day operations across site-critical environments.
Support device lifecycle management (build deploy maintain replace) to ensure users have reliable ready-to-use technology.
Execute site changes and deployments in line with defined processes standards and risk controls.
Maintain accurate asset records documentation and high-quality ticketing in ITSM tools to support control visibility and continuous improvement.

Who you are:

Hands-on IT support professional with proven experience restoring service quickly and effectively in operationally sensitive environments.
Customer-focused communicator who gives clear updates builds trust quickly and works effectively with end users site leaders and technical teams.
Structured troubleshooter capable of diagnosing L1/L2 endpoint application and connectivity issues
Process-driven operator with strong ITIL discipline and a consistent record of high-quality ticketing documentation and follow-through.
Reliable team player who takes ownership collaborates well and proactively builds technical capability across IT domains in a complex site environment.

This role is essential to keeping site-critical functions running reliably ensuring technology issues are resolved with speed discipline and clear accountability.

This position reports to the Sr Manager Digital Workplace Support UK part of the Infrastructure and Operations team.

What you will do:

Deliver on-site L1/L2 IT support for end users devices and local services restoring productivity quickly and minimizing operational downtime.
Diagnose and resolve endpoint collaboration and basic connectivity issues to maintain stable day-to-day operations across site-critical environments.
Support device lifecycle management (build deploy maintain replace) to ensure users have reliable ready-to-use technology.
Execute site changes and deployments in line with defined processes standards and risk controls.
Maintain accurate asset records documentation and high-quality ticketing in ITSM tools to support control visibility and continuous improvement.

Who you are:

Hands-on IT support professional with proven experience restoring service quickly and effectively in operationally sensitive environments.
Customer-focused communicator who gives clear updates builds trust quickly and works effectively with end users site leaders and technical teams.
Structured troubleshooter capable of diagnosing L1/L2 endpoint application and connectivity issues
Process-driven operator with strong ITIL discipline and a consistent record of high-quality ticketing documentation and follow-through.
Reliable team player who takes ownership collaborates well and proactively builds technical capability across IT domains in a complex site environment.