IT Service Design and Transition Manager

Salary: Competitive plus comprehensive benefits package
Grade: 3A
Reporting Line: Head of Introduction & Improvement Management
Contact Type: 12 Month Fixed Term Contract
Location: London

As a IT Service Design and Transition Manager you will join us on our journey to define build deliver and assure IT services are provided to the Post Office business that are aligned and deliver against the Post Office strategy our IT Strategy and target operating model.

You will be engaging with the wider Post Office business to manage the introduction of new and changed IT services in a controlled way to ensure no impact on current operating principles or where change is expected manage the change to ensure no loss of current service operating quality.

This role offers you a unique opportunity to assure and control the engagement/use of IT service capabilities in conjunction with the Service Providers and other stakeholders. You will also verify that the introduction of any new or changed Services in the live environment will not corrupt the defined IT operating model are sustainable and have a suitable service wrap regardless of their size.

How our people behave is as important to Post Office as what is delivered. The IT Service Design and Transition Manager will role model the Post Office behaviours and demonstrate a Postmaster first mindset.

Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed to help us achieve our ambitious goals. Beyond a competitive salary we offer a comprehensive benefits package that includes:

• 27.5 days annual leave (rising to 30 after 2 years) plus bank holidays
• Up to 18% on target bonus opportunity
• Annual car allowance
• Generous pension scheme with minimum 9% employer contribution
• Access to 24/7 digital GP services and our Employee Assistance Programme
• 6 x Life assurance and income protection after 12 months service
• Over 400 online courses mentoring apprenticeships and development programmes
• Access to our benefits platform for exclusive discounts & savings

Click here for a detailed overview of our benefits

To be successful in this role you will be experienced in field service operations or retail technology deployment.

As an IT Service Design and Transition Manager you will have experience managing teams that support both operational service delivery and technology adoption in a retail or field service addition to this the ideal candidate will posses:

• Project or programme management certification (e.g. PRINCE2 Agile).
• ITIL Foundation or equivalent service management certification.
• Experience in managing hyper-care or transitional support phases.
• Data-driven decision-making with proficiency in reporting tools and dashboards.
• Excellent communication and leadership capabilities.
• Ability to lead and motivate cross-functional teams in a fast-paced operational environment.
• Experience working with field service teams and supporting technology adoption at scale.
• Experienced People Manager with proven experience collaborating with peers and senior managers to contribute to the development of and deliver a functional strategy to achieve business objectives.
• Substantial experience in establishing successful cross-functional stakeholder relationships.
• Strong stakeholder management and cross-functional collaboration skills.

At Post Office Ltd were proud to be at the heart of communities across the UK upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day from parcels and banking to identity and government services. While we continue to evolve with digital innovation our commitment to personal face-to-face service remains core to who we are.

Our journey is one of reflection growth and meaningful change. Were looking for people who think differently. Those with resilience purpose and a deep sense of responsibility to our postmasters partners and the communities they serve.

If youre driven by the chance to make a real impact and help shape a future built on progress and integrity wed love to hear from you. For more details visit

Our commitment to embracing diversity extends beyond just words. While weve outlined key skills above we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive.

As a Disability Confident Employer we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description please contact

Were thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately were unable to provide individual feedback on all submissions.