Housing Dispute Resolution Manager

• East Suffolk Council
• Location: Riverside 4 Canning Road Lowestoft Suffolk NR33 0EQ
• Salary: 44075 - 48226 per annum Band 8
• Hours: Full Time 37 hours per week
• Contract: Permanent

East Suffolk Council is an exciting place to work delivering essential local services and making a real difference to a quarter of a million people across East Suffolk.

We currently have an opportunity to join East Suffolk Councils Regulatory Compliance Team as a Housing Dispute Resolution Manager.

Your role

As the successful candidate you will lead and manage the strategic and operational response to housing disrepair complaints HHSRS (Health and Housing Safety Rating System) hazards and condition-related disputes with a particular focus on damp and mould.

Your role will be to ensure timely legally compliant resolution of complaints and disrepair cases in line with housing legislation the Housing Ombudsmans Complaint Handling Code and new legal requirements such as Awaabs Law.

What you will need

You will have experience of managing staff teams or multidisciplinary working groups in a social housing setting and have depth knowledge of disrepair law HHRSR and related housing condition standards; requiring experience responding to or managing legal disrepair claims and complaints within a social housing setting.

Why work for us

East Suffolk Council is a great place to work and there are lots of benefits our employees can access. To find out more about why we are so proud of East Suffolk Counciltake a look at our video and find out why our employees think it is such a great place to work (youtube).

Here are some of the main benefits

• Generous leave entitlement (equivalent to 25 days a year increasing to 31 days after 5 years service plus bank holidays)
• Local government pension scheme
• Flexible working arrangements
• Learning and development tailored to your role
• A wide variety of staff support networks including access to health and wellbeing initiatives and programmes.
• Discounts on mobile phones computers holiday and travel fashion and clothing health and beauty and many other products and services.

Find more information about what we offer in ourbenefits brochure (pdf).

The majority of our teams are working in an agile way with a mixture of home and office working depending on individual preferences and service requirements. If you wish to discuss how that might impact your working arrangements if you were the successful candidate please contact the recruiting manager listed at the bottom of this advert.

For more information

For an informal discussion regarding this post please contact Lewis Parr by emailing

Closing date: 11.55 pm 21 June 2026.

Interview date: 6 July 2026.

How to apply

Step 1 -Read the advert and the Job Description and Person Specification (Word)

Step 2 -Complete theSupporting Statement template (Word). Your statement needs to indicate how you meet each of the criteria contained within the Person Specification. Please use the template provided (other formats will not be accepted).

Step 3 -Complete the online application and upload your statement. Please note CVs are not accepted.

For more information check out the How to Apply section of our Career Site.