Homeless Centre Support Officer
Job Location:
Birmingham - UK
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Homeless Centre Officer
Permanent
Grade B
Consultation grade - subject to formal evaluation under the Pay Equity Review
Working 36.5 hours per week
In this role you will provide practical daytoday support to households experiencing homelessness often in emergency or crisis situations.
Weekly hours will be on a rotabased shift pattern including evenings weekends and bank holidays. Shifts will be from between 8am 9.30pm Monday - Friday and 8am 8.30pm on weekends.
Working within one of our supported accommodation centres across the city you will be part of a team delivering a temporary accommodation service ensuring residents feel safe supported and able to move forward.
Your responsibilities will include:
- Supporting residents on arrival and throughout their stay in temporary accommodation
- Assisting with housing benefit claims and basic financial arrangements
- Helping residents plan their move into longer-term accommodation
- Carrying out room inspections and safety checks
- Responding flexibly to the needs of individuals and families
- Writing brief case notes and maintaining accurate records
- Working collaboratively with colleagues and partner agencies to support positive outcomes
About You
Were looking for people with the right values and personal qualities full training and ongoing support will be provided.
You will:
- Be compassionate empathetic and genuinely motivated to help others
- Have strong communication and customer service skills
- Be confident working with a diverse range of people including those with complex needs
- Be able to build trust and positive relationships with residents
- Have basic IT skills to record case notes and work with simple data
- Be organised adaptable and able to respond to changing situations
Please upload an up-to-date CV and Supporting Statement via the attachments part of your application. The Supporting Statement should outline how you meet the criteria for the role through your personal qualities skills and experience and include your motivation for applying to the post. Note the Personal Statement should be no more than 1500 words. Unfortunately we cannot consider any applications without a CV and Personal Statement attached
Birmingham City Council is an accredited Disability Confident Leader employer andwe arecommitted to employing retaining and developing all of our people.
We want to ensure your recruitment journey with us is a positive and equitable one so please let us know if there are any reasonable adjustments additional support accessibility needs or if there is any way in which we can support you through your application.
For any informal enquires please contact the Resourcing Team <>
A Disclosure and Barring Service (DBS) check will be undertaken.
Proof of Right to work in the UK will be required for all applicants in accordance withUK Home Office requirements before any employment offer can be confirmed.
Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. You can view our Corporate Safeguarding Policy Birmingham City Council here.
Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.
Job Description and PersonSpecification
Required Experience:
Unclear Seniority
About Company
We are a disability confident employer and we encourage applicants with disabilities to apply. We also welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in ... View more
