Head of Product Branch & Retail Experience
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Job Summary
Salary: Competetive plus benefits
Grade: 4
Reporting Line: Technology Product Director
Location: Wood Street London
Closing Date: 25th June
The Head of Branch & Retail Experience is accountable for defining and delivering the technology product strategy for Post Office branch systems and services across the UK network. This is a senior leadership role with end-to-end ownership of core branch platforms including EPOS and branch services playing a central part in the modernisation of legacy technology and the creation of a secure reliable and future-ready retail experience for customers and closely with senior leaders across Technology Branch Operations Transformation Commercial and Finance the role ensures investment delivery and risk are governed effectively while maintaining network stability and regulatory compliance throughout change.
The role sits at the centre of a major transformation programme to modernise the core branch technology estate with a strong emphasis on transitioning from legacy systems to modern integrated platforms underpinned by SAP-based ecosystems (e.g. S/4HANA and associated finance and retail capabilities). The Head of Branch & Retail Experience is accountable for ensuring that this evolution aligns to enterprise architecture operating model and long-term product sustainability.
Leading multiple product teams the role owns the product vision strategy and roadmap for critical branch platforms including EPOS Core Branch Technology (SAP-centric platforms) and omnichannel services. It ensures that investment prioritisation and product decisions are driven by value outcomes and strategic alignment rather than delivery outputs alone.
Working closely with senior leaders across Technology Branch Operations Transformation Commercial and Finance the role governs product direction investment priorities and platform evolution. It is accountable for ensuring that platforms are integrated scalable and future-ready and that the transition from legacy systems to modern capabilities is delivered in a way that protects live branch operations.
Now more than ever we understand that attracting the right talent is pivotal in driving the positive change needed throughout our organisation. Beyond a competitive salary we offer a comprehensive benefits package that includes:
- 27.5 days annual leave (rising to 30 after 2 years) plus bank holidays
- Up to 18% on target bonus opportunity
- Annual car allowance
- Generous pension scheme with minimum 9% employer contribution
- Access to 24/7 digital GP servicesand our Employee Assistance Programme
- 6 xLife assurance and income protection after 12 monthsservice
- Over 400 online courses mentoring apprenticeships and development programmes
- Access to our benefits platform for exclusive discounts& savings
- Senior leadership experience defining and delivering Technology Product strategy within complex enterprise environments
- Proven track record leading product-led transformation including legacy modernisation and operating model change
- Strong expertise in SAP ecosystems (including S/4HANA) and finance platforms with deep understanding of transaction processing and financial controls
- Experience owning and shaping core platform products within financial transactional or regulated environments
- Demonstrated success embedding product-centric operating models governance and value-driven decision-making at scale
- Strong stakeholder influence across Technology Finance Operations and Commercial functions with experience in multi-supplier enterprise environments and ensuring compliance auditability and platform integration
You will
- Set and own the product vision strategy and roadmap for core branch technology platforms
- Lead the modernisation of legacy branch systems balancing long-term strategy with operational continuity
- Drive improvements in customer and Postmaster experience through platform and service evolution
- Lead and develop multiple product teams ensuring clear ownership accountability and delivery focus
- Partner with senior stakeholders to govern investment manage dependencies and mitigate delivery risk
At Post Office Ltd were proud to be at the heart of communities across the UK upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day from parcels and banking to identity and government services. While we continue to evolve with digital innovation our commitment to personal face-to-face service remains core to who we are.
Our journey is one of reflection growth and meaningful change. Were looking for people who think differently. Those with resilience purpose and a deep sense of responsibility to our postmasters partners and the communities they serve.
If youre driven by the chance to make a real impact and help shape a future built on progress and integrity wed love to hear from you. For more details visit
Our commitment to embracing diversity extends beyond just words. While weve outlined key skills above we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive.
As a Disability Confident Employer we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description please contact
Were thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately were unable to provide individual feedback on all submissions.
Required Experience:
Director
