GSI Partnerships Director

Role Overview

Senior individual contributor responsible for building and scaling Freshworks GSI partnership programme across India-headquartered global SIs. This is a build role; the foundation does not exist at scale. You will establish it.

Responsibilities

• Own the GSI partnership strategy for TCS Wipro Infosys Tech Mahindra HCL Capgemini India and LTIMindtree

• Define and execute joint GTM plans aligned to Freshworks ITSM ITAM CX and ESM product lines

• Build GSI practice development programmes enablement certification solution plays and co-sell motions

• Drive partner-sourced and partner-influenced ARR pipeline across EMEA APAC and India geographies

• Negotiate commercial frameworks including resale referral and services attach economics

• Establish exec-level relationships at VP and C-suite within each named GSI account

• Represent Freshworks at GSI partner summits QBRs and joint customer engagements

• Work cross-functionally with Sales Pre-Sales Product and Marketing to align GSI plays to enterprise pipeline

• Report programme performance (pipeline revenue certifications headcount) to regional leadership.

Qualifications :

Requirements

• 12 years in enterprise technology partnerships with a minimum of 5 years in GSI or SI alliance leadership

• Direct named account experience with two or more of: TCS Wipro Infosys Tech Mahindra HCL or LTIMindtree

• Proven track record of building GSI programmes from low maturity to measurable revenue contribution

• Deep understanding of ITSM ITAM or CX SaaS solutions and how GSIs position services around them

• Experience structuring and negotiating joint business plans MoUs and commercial partner agreements

• Ability to operate at CXO level internally and externally

• Strong commercial acumen able to model partner economics margin structure and services attach rates

• Experience managing or influencing geographically distributed teams

• Familiarity with competitive landscape including ServiceNow ManageEngine Salesforce and Zendesk

• Based in London with willingness to travel internationally

Additional Information :

What Success Looks Like in Year One

• GSI programme charter signed with at least three named partners

• Joint GTM plans active with measurable pipeline targets per partner

• Freshworks practice capability established within two GSIs (certified practitioners solution plays live)

• First partner-influenced enterprise deals closed in ITSM or CX

• GSI PDM team structure defined and first hire in place

At Freshworks we have fostered an environment that enables everyone to find their true potential purpose and passion welcoming colleagues of all backgrounds genders sexual orientations religions and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant richer environment that boosts the goals of our employees communities and business. Fresh vision. Real impact. Come build it with us.

Remote Work :

No

Employment Type :

Full-time