Group Manager Client Services PS

Infosys

Job Location:

London - UK

Monthly Salary: Not Disclosed

Posted on: 13 days ago

Vacancies: 1 Vacancy

Job Summary

Client Partner Job Description

Role Overview
Infosys is seeking a seasoned and visionary Client Partner to lead a strategic engagement for specific publicsector this senior clientfacing role you will own executivelevel customer relationships steer endtoend account performance and ensure profitability and compliance.

This role blends commercial leadership supporting delivery excellence and strategic partnership serving as the trusted advisor to senior stakeholders.

Key Responsibilities
Client & Relationship Leadership

Act as the primary strategic partner to the customer representing Infosys as a trusted advisor and champion of their priorities.
Build nurture and manage relationships with senior customer stakeholders to ensure sustained alignment and longterm value
Lead a dedicated core client management team providing direction clarity and collaboration.

Commercial & Financial Ownership

Hold financial accountability for the account ensuring the achievement of revenue and margin goals.
Ensure adherence to financial plans commercial discipline and contractual commitments across all engagements.
Partner with the wider sales teams to identify shape and convert new business opportunities within the public sector portfolio.

Delivery Excellence & Governance

Work closely with the delivery programme director in a 2 in a box model
Drive consistent delivery quality client satisfaction and operational predictability.
Oversee programme execution for large and complex accounts
Ensure all work is aligned to contractual obligations and customer expectations.

Key Performance Metrics

Revenue Forecasting Accuracy Deliver precise revenue forecasting aligned to account expectations.
Operating Margin Maintain strong commercial performance and account profitability.
Financial Plan Adherence Drive disciplined financial management
Customer Satisfaction Strengthen client trust and loyalty through exceptional delivery and partnership.

Essential Qualifications

Deep experience working within or with the public sector
Proven leadership of largescale programmes with complex delivery models.
Strong relationshipmanagement capabilities with Csuite and senior stakeholders.
Entrepreneurial proactive and handson approach to problemsolving and opportunity creation.
Experience working effectively in global delivery models

Behavioral Competencies & Leadership Attributes
Strategic Leadership

Thinks holistically and anticipates industry policy and customer shifts.
Shapes longterm account strategy and translates it into clear actionable execution plans.

Executive Presence & Influence

Communicates with clarity authority and empathy to influence decisions at senior levels.
Builds trust rapidly and positions Infosys as an indispensable strategic partner.

Commercial Acumen

Demonstrates strong business and financial judgement.
Balances growth ambitions with disciplined execution and risk management.

Customer Obsession

Places customer value outcomes and experience at the heart of all decisions.
Proactively identifies improvement areas and leads initiatives to enhance satisfaction.

Collaboration & People Leadership

Creates a highperformance culture within the account team.
Enables crossfunctional collaboration across sales delivery and advisory units.

Entrepreneurial Drive

Pursues new opportunities with energy creativity and ownership.
Comfortable navigating ambiguity and driving clarity in complex stakeholder landscapes.

Resilience & Accountability

Remains composed under pressure and maintain forward momentum.
Takes ownership for results both successes and challenges with transparency.

Required Experience:

Manager

Client Partner Job DescriptionRole OverviewInfosys is seeking a seasoned and visionary Client Partner to lead a strategic engagement for specific publicsector this senior clientfacing role you will own executivelevel customer relationships steer endtoend account performance and ensure profitabilit...