Governance Manager (Post Office Insurance)

Salary: Competitive benefits
Division: Post Office Insurance
Reporting Line: Head of Product Governance
Contract Type: Permanent
Location: London - Hybrid

The Product Governance Manager is responsible for the daytoday execution and coordination of Product Governance activities across Post Office Insurances product portfolio ensuring compliance with FCA PROD 4 and Consumer Duty requirements.

The role supports the Head of Product Governance by operating core governance processes across the product lifecycle including product approvals inlife reviews fair value assessments and outcome testing.

Acting as a firstline control function the Product Governance Manager ensures governance activity is wellevidenced consistently applied and effectively embedded within Product and Commercial role has responsibility for identifying escalating and supporting the remediation of product conduct and customer outcome risks including potential foreseeable harm.

This role offers you an incredible opportunity to join Post Office Insurance at the start of an ambitious period of growth.

Now more than ever we understand that attracting the right talent is pivotal in driving the positive change needed throughout our organisation. Beyond a competitive salary we offer a comprehensive benefits package that includes:

• 28 days annual leave that increases with tenure bank holidays
• Annual Bonus scheme
• Generous pension contribution
• Life assurance
• Full support from our employee assistance programme and access to our employee benefits platform
• Ever-evolving learning and development opportunities

Our commitment to embracing diversity extends beyond just words. We hold the belief that Equity Diversity and Inclusion are not just vital but fundamental to our success and growth. As an equal opportunity employer we value and celebrate the differences among our people ensuring that our practices reflect our dedication to inclusivity and equal representation for all.

The successful candidate for this role will have demonstrable experience in Product Governance Conduct Risk Compliance Product Management or a related role within insurance or financial addition to this you will have:

• Strong working knowledge of FCA Product Governance (PROD 4) requirements within insurance or financial services.
• Practical understanding of Consumer Duty including fair value outcome testing and evidencing customer outcomes.
• Good understanding of insurance products pricing structures and distribution models.
• Strong attention to detail with the ability to critically review documentation and MI.
• Ability to interpret data performance metrics and value assessments to identify risks and issues
• Experience supporting or delivering product approvals inlife reviews and fair value assessments.
• Experience working within regulated governance and committee structures.
• Relevant professional qualification desirable (e.g. insurance compliance risk conduct or productrelated qualification).

Post Office Insurance (POI) is a specialist insurance business thats a regulated subsidiary of Post Office. Our highly skilled experts work to offer a full range of personal lines insurance products. We cover everything from travel home motor pet and gadgets a focus on customer value were the UK market leader in travel insurance selling over one million policies each year.

There is much work to be done in achieving our growth ambitions. Were looking for people that emphasise value and service for our customers helping us offer innovative and quality insurance products whilst remaining focused on our purpose and strategic intent.

If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description please contact

Were thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately were unable to provide individual feedback on all submissions.