Governance Executive (Post Office Insurance)

Salary: Competitive benefits
Division: Post Office Insurance
Reporting Line: Head of Product Governance
Contract Type: Permanent
Location: London - Hybrid

The Product Governance Executive supports the delivery of effective Product Governance across Post Office Insurances product portfolio helping to ensure compliance with FCA PROD 4 and Consumer Duty requirements.

The role is responsible for the coordination and administration of core product governance activity across the product lifecycle; including product approvals inlife reviews fair value assessments and Consumer Duty outcome testing. This includes the identification and escalation of product conduct and customer outcome risks; where governance is incomplete unclear or indicates potential consumer harm.

Working as part of the firstline Product Governance team the Product Governance Executive supports consistent wellevidenced governance processes and maintains accurate records MI and documentation while working closely with Product Commercial Risk and Compliance teams. This role offers you an incredible opportunity to join Post Office Insurance at the start of an ambitious period of growth.

Now more than ever we understand that attracting the right talent is pivotal in driving the positive change needed throughout our organisation. Beyond a competitive salary we offer a comprehensive benefits package that includes:

• 28 days annual leave that increases with tenure bank holidays
• Annual Bonus scheme
• Generous pension contribution
• Life assurance
• Full support from our employee assistance programme and access to our employee benefits platform
• Ever-evolving learning and development opportunities

Our commitment to embracing diversity extends beyond just words. We hold the belief that Equity Diversity and Inclusion are not just vital but fundamental to our success and growth. As an equal opportunity employer we value and celebrate the differences among our people ensuring that our practices reflect our dedication to inclusivity and equal representation for all.

The successful candidate for this role will have proven experience in a Product Governance Conduct Risk Compliance Product Operations or related role within financial services insurance or a regulated addition to this you will have:

• Working knowledge of FCA Product Governance (PROD 4) requirements within insurance or financial services.
• Understanding of Consumer Duty principles including fair value and customer outcomes.
• Familiarity with insurance products and regulated governance processes.
• Strong attention to detail and ability to work accurately with documentation and data.
• Ability to organise and manage multiple tasks and deadlines effectivelyConfident using MI trackers and governance documentation to support reporting and decisionmaking.
• Relevant professional qualification or working towards one desirable (e.g. insurance compliance conduct risk or productrelated).

Post Office Insurance (POI) is a specialist insurance business thats a regulated subsidiary of Post Office. Our highly skilled experts work to offer a full range of personal lines insurance products. We cover everything from travel home motor pet and gadgets a focus on customer value were the UK market leader in travel insurance selling over one million policies each year.

There is much work to be done in achieving our growth ambitions. Were looking for people that emphasise value and service for our customers helping us offer innovative and quality insurance products whilst remaining focused on our purpose and strategic intent.

If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description please contact

Were thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately were unable to provide individual feedback on all submissions.