Family Help Support Worker (Permanent) Ref CH06626

Directorate: Childrens Services
Location: Family Help localities across Walsall
Grade: G7: 35412 - 38220
Contract: Permanent

Do you want to be part of a service that is helping to shape the future of Family Help in Walsall Being one of the Families First for Children pathfinders Walsall is developing new ways of working that bring support closer to children young people and families with a strong focus on early intervention partnership working and improving outcomes.

This fixed-term opportunity offers the chance to make a real difference by providing tailored support and guidance to children young people and families across the borough. You will be part of a developing Family Help service that values relationship-based practice family-led support safeguarding and the voices of children and young people.

Walsall Council is seeking dedicated and compassionate Family Help Support Workers to join Childrens Social Care on a fixed-term basis until March 2028. This is an exciting opportunity for people who are committed to working directly with families helping them to identify their strengths address challenges and access the right support at the right time.

As a Family Help Support Worker you will provide practical and emotional support to children young people and families to improve wellbeing strengthen resilience and support positive change. You will work collaboratively with families to understand their strengths needs and goals and help develop realistic family-led plans of support.

You will work alongside colleagues and partners across education health police social care and voluntary and community services to deliver coordinated support. The role includes direct work with families assessment intervention advocacy safeguarding activity acting as the Lead Professional where appropriate and helping families access universal targeted and specialist services.

• Deliver high-quality outcome-focused support to children young people and families in line with statutory guidance and organisational priorities.
• Undertake person-centred assessments of family needs strengths and risks using approved tools and frameworks.
• Develop implement and review tailored support plans in partnership with families ensuring goals are realistic achievable and family-led.
• Act as the Lead Professional where appropriate coordinating family-led plans bringing partners together and ensuring support is joined up around the needs of children young people and families.
• Provide direct practical and emotional support through structured sessions group work and community-based interventions.
• Support parents and carers to build parenting capacity resilience and positive relationships within the family.
• Facilitate access to universal targeted and specialist services advocating for families where needed to remove barriers.
• Work collaboratively with multi-agency partners to deliver integrated and coordinated support.
• Recognise respond to and escalate safeguarding concerns in line with organisational procedures.
• Maintain accurate timely and confidential records of interventions assessments and casework.

We are looking for people who can build positive professional relationships with children young people families colleagues and partners. You will need to be empathetic organised flexible and confident in working with families who may be experiencing a wide range of needs including distress conflict or complex circumstances.

• Experience of working with children young people and families with a wide range of needs.
• Strong written and verbal communication skills.
• The ability to listen show empathy and build trusting relationships.
• Good problem-solving skills including the ability to understand need analyse information and identify practical solutions.
• Experience of developing effective working relationships and support plans with families and colleagues.
• An understanding of safeguarding risk management child development and adolescent development.
• Strong organisational skills including the ability to manage your own workload and maintain accurate records.
• A commitment to equality diversity inclusion confidentiality and information governance.
• A relevant foundation-level qualification or equivalent significant experience in childrens services.

You may be required to work evenings and weekends as needed. The role is subject to a Disclosure and Barring Service (DBS) check and requires the ability to travel efficiently across the borough. Basic digital skills are essential for accessing and using employee self-service systems.

A full induction and training package will be available to support you in the role.

For more information please contact either or

Apply today and help us build brighter futures for children young people and families in Walsall.

Closing date: 21st September 2026. Interviews to take place on 28th September 2026