Expansion Account Manager
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Job Summary
About
Since launching in 2021 weve helped over 1500 companies including Netflix Airbnb and Block run more than 500000 incidents. Every month tens of thousands of responders across Engineering Product and Support use to restore services faster stay aligned under pressure and focus on building what matters.
Were a fast-growing highly ambitious team that cares deeply about our customers product quality and making it magic. Weve raised $100M from Index Ventures Insight Partners and Point Nine alongside founders and executives from world-class technology companies.
The role in one line
Youll meet some of the worlds fastest-growing startups when theyve got five engineers and youll be the reason theyre still with us when theyve got five hundred.
What that looks like day to day
As an Expansion Account Manager at youre picking up the relationship with companies like Vanta Linear and Vercel the ones who started small and wont stay that size for long.
You own a book of commercial customers end to end and your job is simple to say and hard to do: keep them and grow them. That means spotting where a teams usage is outgrowing their plan knowing when an account is ready to grow into more of what we offer and being the person who makes expansion feel like the obvious next step rather than a sales pitch.
Youll work closest with CS and the wider GTM team CS to understand whats actually happening inside an account GTM to make sure what youre learning feeds back into how we sell and expand across the customer base but youll pull in Sales and Product whenever an account needs it.
Were AI-forward here and this role is no exception. Youll use AI to build account plans faster catch expansion signals before theyre obvious and draft outreach that still sounds like you wrote it. Were not asking you to trust a black box we want you testing what works and pushing us to get better at it.
Who you are
Youve done the expansion side of account management before you know the difference between growing an account and just keeping it and youve got the renewal conversations to prove it.
A CTO or VP pushing back doesnt rattle you if anything you enjoy the conversation more when they know exactly what theyre asking for.
You dont quit when a deal gets hard. The tricky ones are the ones you remember not the ones you avoid.
Youre genuinely into AI tooling not because its trendy but because you like pulling apart a workflow to see if theres a faster way to do it.
You want to see the number move because of something you did. Revenue isnt abstract to you its the scoreboard.
Theres no fixed playbook for this segment yet and that excites you rather than worries you you want to be the person tweaking it not waiting for someone else to.
Startup life suits you. Youre fine building the plane while flying it as long as you get to help design it.
Supporting you
We work hard and we think life outside work matters just as much. Our benefits pack is built to support both.
Private medical insurance. Seriously good cover - we want you and the people you love to be looked after.
Competitive annual leave. Showing up at your best requires switching off and we make sure you have time to do that.
First Friday of every month off. Yes seriously.
Enhanced pension. We put real money in because future-you deserves better than an afterthought.
Meaningful equity. Were rapidly scaling and everyone who helps shape the outcome should share in it.
Unlimited AI spend. For everyone not just engineers. Were all-in on AI across the company and we expect you to be too.
Generous parental leave. The early days with a new baby matter more than anything were doing here and we want you to be present for them.
Two budgets that have your back. 1000 to invest in your setup 500 a year to invest in yourself.
Required Experience:
Manager
About Company
From the first alert to the final follow-up, incident.io integrates on-call, incident response, and status pages into one powerful incident management platform.
