Engagement & Referral Support Worker

Engagement & Referral Support Worker

At Change Grow Live were more than a charity were a community. A place where people thrive learn grow and belong.

We thrive by recruiting for success and creating the conditions for people to do their best work. We recognise and reward effort promote agility and flexibility and create safe healthy environments for all. Together were identifying and supporting future talent and leaders who will help us deliver our mission: to support people to change the direction of their lives grow as individuals and live life to its full potential.

About the Opportunity:

Were excited to be recruiting for our SmokeFree Croydon service and were looking for an Engagement & Referral Support Worker to join us on this journey.

This is a fantastic opportunity to support a specialist stop smoking service focused on improving health outcomes and reducing health inequalities across Croydon.

Youll play an important role in supporting outreach engagement referral pathways and community-based activities helping people access the support they need to make positive lifestyle changes.

Working alongside Smoke Free Advisors and partner organisations youll support individuals from diverse communities including those accessing mental health substance misuse homelessness and wider wellbeing services. Through compassionate engagement and community connection youll help improve accessibility increase referrals and support people on their smoke-free journey.

This is a fixed term role until 31/03/2027 working 12 hours per week.

Working in Croydon means being part of a vibrant diverse and dynamic community with a strong local identity. Its a borough full of energy resilience and opportunity where youll have the chance to make a meaningful impact on peoples lives while working alongside passionate partners and community organisations committed to improving health and wellbeing.

We Thrive Together:

At Change Grow Live:

• Everyone experiences a sense of belonging where every voice counts.

• We are inclusive engaging and connecting at all levels.

• We foster open transparent and people-focused cultures where we live our values every day.

• We deliver world-class learning and development services that help people grow professionally and personally because when you thrive we thrive.

Location: Croydon
Hours: 12 per week
Contract: Fixed Term until 31/03/2027

Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles the salary and payments will be pro rata based on contracted hours.

What Youll Be Doing:

• Supporting community outreach sessions engagement activities and local awareness events across Croydon.
• Promoting the benefits of stopping smoking and encouraging referrals into SmokeFree Croydon services.
• Supporting Smoke Free Advisors during outreach clinics campaigns and partnership activities.
• Helping service users access support through referral processing appointment booking and follow-up engagement.
• Providing brief advice health promotion messaging and encouragement around healthier lifestyles.
• Supporting underserved communities including individuals accessing mental health substance misuse and homelessness services.

About You:

Were looking for someone who is:

• Passionate about supporting people and improving community wellbeing.
• Friendly approachable and able to engage with people in a respectful and non-judgemental way.
• Interested in community engagement behavioural support and public health.
• A strong communicator with good interpersonal and relationship-building skills.

What We Offer:

• Enjoy a dedicated weekly Wellness Hour access to our Wellness Hub and a comprehensive Employee Assistance Programme to support your mental and emotional health
• Were committed to your development with extensive training funded learning and pathways into senior or specialist roles
• Benefit from transparent pay a contributory pension scheme and additional support through our wellbeing resources
• Start with 25 days of annual leave plus bankholidays(pro rata) increasing to the maximum 30 days over five years of service
• Join a supportive values-led team where youll feel encouraged and valued from your very first day
• Where possible were open to discussing working patterns that help you maintain a healthy worklife balance
• Enjoy discounts on shopping cinema trips holidays and more along with our Refer a Friend scheme.

Ready to Apply

If this sounds like you and youd like to join us in creating a smoke-free future for Croydon wed love to hear from you.

When applying please make sure your supporting statement reflects the role responsibilities and person specification this helps us understand how your skills and experiences align.

We reserve the right to close the vacancy early if we receive a high number of applications so we encourage you to apply as soon as possible.

Direct applications only we will not be engaging agencies for this vacancy.

Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas unfortunately we are unable to support new visa applications or extensions. More information about eligible roles and occupations can be found here:Skilled Worker visa: Overview -

We reserve the right to close the vacancy early if we receive a high number of applications so we encourage you to apply as soon as possible.