Customer Supply Chain Controller

Location - Uxbridge

Our Way of Working

This is an office-based role in Uxbridge reflecting Pilgrims Europe way of working. We believe that working together in person drives stronger collaboration faster decision-making greater visibility across the business and accelerates both personal development and career progression.

About the Role

Are you passionate about delivering exceptional customer service while balancing the complexities of a fast-moving supply chain

Were looking for a Customer Supply Chain Controller to join Pilgrims Europe and play a pivotal role in managing customer supply chain performance across a major retail-facing account portfolio.

This is an excellent opportunity for someone already working in a customer supply chain replenishment demand planning supply planning logistics or retail supply chain environment who enjoys building relationships solving problems and influencing outcomes across multiple teams.

Youll be at the centre of the action working closely with Commercial Planning Operations Logistics and Customer teams to ensure excellent service levels maximise availability and proactively manage risks and opportunities.

Key Responsibilities

• Manage day-to-day customer supply chain activity ensuring service level targets are achieved
• Build strong relationships with customer supply chain contacts and internal stakeholders
• Monitor orders forecasts stock availability and service performance
• Identify supply chain risks and implement solutions to minimise disruption
• Analyse customer performance data and provide actionable insights
• Lead service reviews and performance discussions with key stakeholders
• Collaborate with Planning Operations Logistics and Commercial teams to optimise supply chain performance
• Support forecasting and demand planning activities
• Drive continuous improvement initiatives to enhance customer service and operational efficiency
• Act as the key point of contact for supply chain-related customer queries and escalations

What Were Looking For

• Experience within Customer Supply Chain Replenishment Demand Planning Supply Planning Logistics Forecasting or Retail Operations
• Strong understanding of retail supply chain principles and customer service metrics
• Excellent stakeholder management and relationship-building skills
• Strong analytical capability with advanced Excel skills
• Experience interpreting data and turning insights into actions
• Ability to prioritise and manage multiple tasks in a fast-paced environment
• Confident communicator who can influence across functions and challenge constructively
• FMCG food manufacturing retail or consumer goods experience highly desirable

Why Join Pilgrims Europe

• Competitive salary
• Pension scheme
• Life assurance
• Employee discount platform
• Career progression opportunities within a growing international business
• Exposure to major retail customers and commercial decision-making
• Collaborative and supportive working environment
• Opportunity to make a visible impact on customer performance and business growth

Apply Now

If you enjoy working at the intersection of customers supply chain and commercial performance and are looking for a role where you can make a real impact wed love to hear from you.

Apply today and join a team that keeps our customers at the heart of everything we do.

Pilgrims Europe produces some of the best-known and most iconic brands in the UK and Ireland including Fridge Raiders Rollover Denny Richmond Oakhouse and Moy Park alongside a diverse range of industry leading own-label products in categories including fresh pork lamb and chicken working with all the major retailers and food service outlets.

Our portfolio extends to authentic chilled and frozen ready meals snacking ranges added value and food service products.

Across Pilgrims Europe we combine 20000 of the best people in the industry united by a shared set of core values and a passion for producing the highest quality most delicious and innovative food which is enjoyed by millions of people in the UK Ireland and Europe every day. Our Pilgrims Europe team are based in our Pilgrims UK Moy Park Pilgrims Food Masters and Pilgrims Shared Services businesses.