Technical Service Controller

About Us

Finning is the worlds largest Caterpillar dealership delivering unrivalled service for 90 years. We sell rent supply parts service and repair equipment and engines to customers in various industries including mining construction petroleum forestry and a wide range of power systems applications.

What We Offer

• Competitive salary annual bonus
• 25 days holiday bank holidays (option to buy more)
• Pension up to 7% share scheme
• Healthcare benefits (medical dental optical)
• Discounts platform wellbeing support
• Family-friendly policies and enhanced parental leave

Key Responsibilities

• Manage and schedule engineering work to maximise productivity
• Assess and prioritise customer requests allocating appropriate resources
• Monitor job progress ensuring timely completion and accurate system updates
• Open/close work orders and support billing accuracy
• Lead coach and support a team of engineers (48)
• Maintain strong customer communication and service standards

Requirements

• Background in plant agricultural or HGV engineering
• Gas & Diesel Engine product knowledge
• Good knowledge of mobile and fixed equipment components and systems
• Understanding of warranty and commissioning processes
• Strong planning organisation and communication skills
• Ability to interpret technical issues and support non-technical teams
• Good IT skills (Microsoft Office)
• Experience in a similar role (desirable)

Education and Experience

• Foundational Engineering understanding and qualification
• Minimum of 3 years experience in a technical or mechanical engineering role (C&G / NVQ Apprenticeship)
• Previous experience in a similar role within similar industry environment desirable

Hours 41.5. Flexible working pattern between 7am 6pm weekdays with a potential for Saturday if required Direct responsibility for planning organising and despatching approx.

Working Environment

Office based

At Finning we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round

If you would like to be a part of a global organisation offering industry leading training and a competitive package then apply online today!

At Finning we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer and we actively encourage all individuals to express themselves and achieve their full potential. As a company we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity race national and ethnic origin religion age sexual orientation marital and family status and/or mental or physical disabilities. Furthermore Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant and pledges to treat those who serve or have served in the armed forces and their families fairly.