Customer Services Co-Ordinator
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Job Summary
WHO ARE WE
At Aliaxis we design innovative reliable and sustainable solutions for fluid and energy management. Our pipe and fitting systems work seamlessly behind the scenes delivering peace of mind to customers and end users across the globe.
With operations in over 40 countries we tackle the most complex challenges in the building infrastructure industrial electrical and agriculture sectors. But what truly drives us is our people. Our 15000 employees bring the expertise passion and dedication that power everything we do.
Together we make life flow and were looking for talented individuals to join us on that journey.
WHAT WERE WORKING TOWARDS
Were offering a unique opportunity to join a global Belgian company with an international and collaborative culture. Aliaxis is focused on reinforcing our operational foundations and building the agility needed to capture future growth opportunities. Through our Horizon 2030 strategy were evolving into a more disciplined high-performing global Group and were looking for talented people who want to contribute to this long-term strategic journey.
ABOUT THE ROLE
As a Customer Services Coordinator youll build and maintain strong customer relationships while acting as the customers voice within the business. Youll handle enquiries orders and issues professionally by working across departments to ensure a smooth customer experience. Youll manage the full sales order processfrom initial enquiry to deliveryand support key administrative tasks such as logging concerns processing credits and resolving complaints.
SALARY: 26922 per annum
WHAT YOU WILL DO
Provide timely professional responses to all customer enquiries via telephone email and occasional facetoface interactions.
Build develop and influence strong customer relationships to support satisfaction and sales growth.
Manage the complete sales order process from receipt to delivery ensuring accuracy and effective communication throughout.
Coordinate with internal teams to meet commitments and maximise customer opportunities.
Handle concerns and complaints ensuring appropriate resolution corrective actions and preventative measures are implemented.
Identify and secure sales opportunities within agreed pricing and terms.
ABOUT YOU
Customer service experience ideally within a Manufacturing or B2B environment.
Clear and professional communication skillsboth verbal and written.
A consistently high service orientation able to maintain excellence in all situations.
Strong relationshipbuilding skills with the ability to influence internally and externally.
A proactive selfmanaging approach and the ability to perform under pressure.
Commercial awareness with the ability to create and secure sales opportunities.
Ability to identify improvements and support change initiatives.
Proficient in MS Office with ERP experienceideally Dynamics AX12.
BENEFITS
Life Assurance 6x annual salary
Critical illness cover
Pension contribution up to 10%
Dental & Health cash plans
Hybrid Working - 2 days per week from home
Enhanced parental leave
Great discounts on local retailers and restaurants
Fantastic Health & Wellbeing package including an Employee Assistance Programme
Full access to LinkedIn Learning to aid personal and professional development
Cycle to work scheme
Plus many more
ABOUT OUR WORKPLACE
Aliaxis is proud to be an equal opportunity employer who welcomes candidates and employees from all backgrounds.
We are guided by our behaviours We Care We Dare We Deliver! These reflect what we expect from each other and what you can expect from us: a culture that looks after its people encourages you to challenge and improve and gives you the space to make a real contribution.
HOW WE WELCOME YOU
For us equity and belonging start already at the application step: whether its offering flexibility in scheduling interviews or ensuring a supportive and inclusive environment we strive to remove barriers and create equal opportunities for all applicants. Should you have specific
About Company
We develop a variety of high-quality piping solutions for use in building, infrastructure, industrial and agricultural applications across the globe.
