Customer Logistics Development Project Manager UK

We have an aspiration to become an industryleadertherefore we have invested invalue addresources across Customer Service & Logistics (CS&L) most notably in the Customer Collaboration area who are accountable for:

• Development of UK&Is CS&L strategic service offering through close customer and internal stakeholder management focusing of process and CI improvement

• Promote CS&L as a truly collaborative function with Mondelez by partnering with Sales Procurement & HR to deliver our strategic objectives

• Driving key contributions to the Productivity agenda through implementation of Innovation Projects and CostToServe initiatives

• Identification and development of best practice and capability in key customer facing technologies

• Governance and responsibility for Trade Terms management and changes

• Promotion of Mondelezs reputation as an industry leading partner to the trade

• Two-way sharing and implementing best practice with the other MEU Area Customer Innovation teams

The role requires the job holder to build a strong network of relationships across CS&L and other internal functions as well as externally with customers and industry bodies.

Whilst the role requires advanced analytical capabilities the ability for that person to be able to frame & communicate that information effectively with both internal and external stakeholders is also critical.

Primary accountabilities / responsibilities

Support the creation and execution of theUKCustomer Innovation offering:

• Analyse total customer offering through regular Segmentation analysis & working with customers to build agree and implement a3 yearstrategy to achieve step-changing service improvements

• Ensure standards in customer communications aremaintainedi.e. scorecards and Joint Business Plans that are fit for purpose

• Lead best practice sharing across all markets within MEU

Lead improvements in customer On Shelf Availability to support top line growth

• Attend reference groups to share and develop understanding to bring new thinking to Mondelez

• Coordinate best practice in UK&I to drive visibility of OSA

Drive progress of the CostToServe agenda:

• Advanced analysis of CostToServe data toidentifytrends and efficiency opportunities through proactive reporting

• Identify & implement strategies to proactively reduce CostToServe building relationships cross functionally to ensure implementation

Support the CS&L Sustainability agenda:

• Creation of case studies highlighting improvements in waste reduction foodmilesand any other sustainability-related improvements

• Participation in industry-wide forums (IGD etc) to increase the profile of Mondelez as an ethical supplier / employer of choice.