Customer Adoption Manager

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles while also valuing inclusive workplace experiences. By fostering a sense of community we drive innovation strengthen connections and nurture belonging. Our commitment ensures you can work in a way that suits you best while also engaging with colleagues to share ideas and build meaningful relationships. 

Qualifications :

Experience and Capabilities 

Essential 

• Approximately two or more years of experience in B2B SaaS customer success onboarding implementation consulting project coordination product operations or a related customer-facing role. 

• Strong organisation and follow-through with the ability to manage actions deadlines documentation and multiple stakeholders. 

• Clear written and verbal communication and confidence facilitating working sessions with customers. 

• Comfort using data and customer evidence to monitor progress identify issues and prepare concise updates. 

• Customer-focused problem solving with the judgement to resolve routine issues and escalate material risks appropriately. 

• Good Excel capability and confidence learning SaaS platforms collaboration tools and operational workflows. 

• Ability to work across teams and maintain accuracy in a fast-moving environment. 

Desirable 

• Experience in logistics transport supply chain freight audit finance operations or another complex enterprise process. 

• Experience delivering software training adoption activities or change communications. 

• Exposure to product analytics BI tools SQL or structured data validation. 

• Experience working with AI-enabled software or explaining analytical outputs to users. 

• Relevant degree or professional certification in business project management supply chain data or a related discipline. 

Additional Information :

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles while also valuing inclusive workplace experiences. By fostering a sense of community we drive innovation strengthen connections and nurture belonging. Our commitment ensures you can work in a way that suits you best while also engaging with colleagues to share ideas and build meaningful relationships. 

Remote Work :

No

Employment Type :

Full-time