Customer Acquisition Specialist, Fixed Term Contract

Were on a mission to make money work for everyone.

Were waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card our product offering has grown a lot in the last 10 years in the UK. As well aspersonal and business bank accounts we offer joint accounts accounts for 16-17 year olds a free kids account and credit cards in the UK with more exciting things to come beyond. Our UK customers can also save invest andcombine their pensions with us.

With our hot coral cards and get-paid-early feature combined with financial education on social media and our award winning customer service we have a long history of creating magical moments for our customers!

Were not about selling products - we want to solve problems and change lives through Monzo

London 43000 - 58000 Benefits 6 Month Fixed-Term Contract

Our Business Banking team

Monzo Business is on a mission to make banking effortless for small businesses. We help people start run and grow their businesses with simple transparent banking and tools that reduce financial admin so they can spend more time focusing on what matters most.

Were launching Monzo Business in Spain beginning with sole traders and micro-businesses and this role will play a pivotal part in shaping that journey. As one of our first Spanish-speaking Customer Acquisition Specialists youll be based in our UK Sales team while working closely with colleagues across Spain Go-To-Market Growth Product Customer Operations Risk and Compliance. Youll do far more than support customers - youll help us learn improve and build an exceptional experience from day one.

Youll play a key role by...

• Supporting Spanish-speaking prospective customers throughout their onboarding journey via phone and email helping them confidently navigate Monzo Business.
• Explaining our products and application process clearly ensuring customers understand their next steps without providing financial legal or regulatory advice.
• Working on assisted-conversion initiatives such as waitlists application recovery and product education to improve customer outcomes.
• Capturing customer feedback recurring questions and journey friction turning conversations into actionable insights that influence Product Growth and Operations.
• Maintaining accurate customer records consent and activity within our CRM ensuring excellent data quality and regulatory compliance.
• Collaborating closely with teams across Sales Product Operations Risk and Compliance to continuously improve our launch and customer experience.
• Escalating customers appropriately when specialist support is required always putting customer outcomes first.

Wed love to hear from you if

• Youre fluent in both Spanish and English with excellent written and verbal communication skills.
• You have experience supporting or selling to small businesses ideally within financial services SaaS or another consultative environment.
• You enjoy building trust with customers by asking thoughtful questions and explaining complex topics in a simple empathetic way.
• Youre organised and comfortable managing multiple customer conversations while maintaining excellent attention to detail.
• You thrive in fast-moving environments where processes are still evolving and youre excited to help shape how things are done.
• You have strong judgement high integrity and know when to solve a problem yourself versus escalating to the right team.

Bonus points if you have experience with:

• Banking payments or other regulated industries.
• Salesforce or similar CRM platforms.
• Spanish small businesses sole traders or company formation.
• Customer research GTM experimentation or voice-of-customer programmes.
• Working cross-functionally with Product Marketing Operations Risk or Compliance teams

Not ticking every box Thats totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo were dedicated to creating a diverse and welcoming team. If youre passionate about this role and keen to learn and grow with us we encourage you to apply even if you dont have everything thats listed just yet. Drop us your application wed love to hear from you!

Whats in it for you

43000 - 58000 Incentive Awards tied to your performance.

This role is based in our London office

ℹ Please note this will be a 6 month fixed-term-contract

We offer flexible working hours and trust you to work enough hours to do your job well and at times that suit you and your team.

1000 learning budget each year to use on books training courses and conferences.

We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.

Plus lots more! Read our full list of benefits.

The application journey has 3 key steps

• 20 min recruiter call
• 30 min call with the Hiring Manager
• Take home task and in person task review
• 45 min behavioural interview

This process should take around 4-5 weeks - your schedule is really important to us so we promise to be as flexible as possible!

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

Well only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you dont miss out.

#LI-OS1

Equal opportunities for everyone

Diversity and inclusion are a priority for us and were making sure we have lots of support for all of our people to grow at Monzo. At Monzo were embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog 2026 Diversity and Inclusion Report and 2025 Gender Pay Gap Report.

Were an equal opportunity employer. All applicants will be considered for employment without attention to age ethnicity religion sex sexual orientation gender identity family or parental status national origin or veteran neurodiversity or disability status.

If you have a preferred name please use it to apply. We dont need full or birth names at application stage