CRM & Customer Growth Lead
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Job Summary
Salary: Competitive plus comprehensive benefits package
Grade: 3A
Reporting Line: Head of Growth & Performance Marketing
Contract Type: Permanent
Working pattern: Hybrid
Location: London
Closing Date: 28th August 2026
As a CRM & Customer Growth Lead you will join us on journey and undertake a pivotal role in transforming CRM into a core growth engine for the organisation. you will unlock the value of one of the UKs largest customer databases drive greater personalisation and automation and deliver measurable customer and commercial growth across the Post Office product portfolio.
Working closely with Product Digital Data Analytics Technology and Performance Marketing teams you will define the future CRM operating model lead one of Post Offices most significant agency relationships and help shape the evolution of our marketing technology landscape as capabilities are increasing brought doing so you will build a best-in-class CRM capability that delivers measurable customer and commercial growth across the Post Office product portfolio.
This is a unique opportunity for an experienced CRM leader who combines strategic thinking commercial acumen and operational excellence to build a modern scalable CRM capability at the heart of one of the UKs most trusted brands.
How our people behave is as important to Post Office as what is delivered. The CRM & Customer Growth Leadwill role model the Post Office behaviours and demonstrate a Postmaster first mindset.
Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed to help us achieve our ambitious goals. Beyond a competitive salary we offer a comprehensive benefits package that includes:
- 27.5 days annual leave (rising to 30 after 2 years) plus bank holidays
- Up to 18% on target bonus opportunity
- Annual car allowance
- Generous pension scheme with minimum 10% employer contribution
- Access to 24/7 digital GP services and our Employee Assistance Programme
- 6 x Life assurance and income protection after 12 months service
- Over 400 online courses mentoring apprenticeships and development programmes
- Access to our benefits platform for exclusive discounts & savings
- Significant experience leading CRM strategy within a large-scale B2C organisation.
- Proven track record of delivering customer acquisition engagement and retention growth through CRM.
- Experience managing large customer databases and lifecycle marketing programmes.
- Experience leading CRM transformation programmes and operating model change.
- Experience leading large strategic agency and supplier relationships driving both performance outcomes and capability development.
- Experience working with modern CRM and marketing technology platforms.
- Experience shaping customer segmentation personalisation and automation strategies.
- Strong commercial and financial acumen.
- CRM strategy and lifecycle marketing
- Customer acquisition engagement retention and cross-sell
- Customer segmentation personalisation and audience management
- CRM planning forecasting and budget management
- Marketing technology (MarTech) and CRM platform management
- CRM transformation and operating model development
- Customer data analytics and performance measurement
- Test-and-learn programme design and optimisation
- Agency and supplier leadership
- Commercial planning and business case development
- Senior stakeholder management and influencing
- Team leadership and capability
At Post Office Ltd were proud to be at the heart of communities across the UK upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day from parcels and banking to identity and government services. While we continue to evolve with digital innovation our commitment to personal face-to-face service remains core to who we are.
Our journey is one of reflection growth and meaningful change. Were looking for people who think differently. Those with resilience purpose and a deep sense of responsibility to our postmasters partners and the communities they serve. If youre driven by the chance to make a real impact and help shape a future built on progress and integrity wed love to hearfrom you. For more details visit
Our commitment to embracing diversity extends beyond just words. While weve outlined key skills above we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive.
As a Disability Confident Employer we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description please contact
Were thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately were unable to provide individual feedback on all submissions.
