Crisis Support Worker

Job Description

• Salary scale:14.46 per hour
• Contract: Relief
• Hours: Relief

As and when requires on the following shifts:

• 16:00 23:20
• 19:10 2:30

Shifts that start at 19:10-2:30 include a night enhancement payment of 8.40 per shift.

• Base: Kenburgh House 28 Manor Row Bradford BD1 4QU
  
• Probationary Period: Six Months
• Closing Date:Monday 1^st June at 10am
• Interview Date:Monday 8^th June
• Questions:In the first instance any enquiries to be emailed to emailprotected. For an informal chat about the role before applying please contact Rebecca Heald at emailprotected

AboutUs

Bradford District and Craven Mind is a thriving independent mental health charity with a clear purpose to promote positive mental wellbeing and empower and help people experiencing issues with their mental health to manage and work towards recovery and fulfilment.

We do this through:

• Building community and individual resilience for better mental wellbeing

• Providing early intervention advice and support

• Supporting people in crisis

• Empowering and helping people to recover and sustain improved wellbeing

Watch this video to find out whatitslike to work here:

our latest Impact Report and 2024-28 Strategy:

out more about our approach to EquityDiversityand Inclusion:

us and youll receive:

• 25 days annual leave per year rising to 28 days with length of service plus bank holidays

• Up to two additional leave days to use each year to support your wellbeing.

• Simply Health Cash Plan to claim back on personal health costs including dental optical prescriptions physiotherapy and more.

• Employee Assistance Service including 24/7 confidential mental health support and access to structured therapy sessions.

• Generous pension scheme and employer contribution to help you plan for a secure future.

• Discount schemes including Company Shop and Blue Light Card.

• Excellent personal development opportunities including access to Clinical Supervision.

• Enhanced sick pay after your six-month probation.

• Accredited employer with Mindful Employer Disability Confident and Real Living Wage.
  
  
• Generous death in service/life assurance benefit

Role Background

Safe Spaces is an innovative all-age crisis alternative service delivered through a unique partnership between BDC Mind and The Cellar Trust and funded by the NHS. Were here 365 days a year from 12pm to 2:30am offering vital support to people across Bradford Airedale Wharfedale and Craven.

Our mission is simple but powerful: to provide safe welcoming non-clinical spaces where people in emotional distress can feel heard supported and guided to the next step. Whether its through one-to-one support or open-access crisis cafés we help people feel grounded in moments of crisisand connected to the right ongoing care.

Collaboration is at the heart of what we do. We work closely with trusted partners to deliver support in local communities and with key services such as NHS crisis teams hospitals police and the local authority. Together were building a compassionate joined-up response to mental health crisis and playing a vital role in Bradford District and Cravens Healthy Minds Strategy.

Role Purpose

You will be part of a team of Crisis Support Workers delivering mainly one-to-one support to clients over the telephone or face to face at our Bradford Hub. You will report directly to a Service Coordinator and will support people to regain control over their lives and access further sources of support. The role is emotionally demanding due to the nature of distress experienced by clients.

As a Safe Spaces Crisis Support Worker you will also have the opportunity to be part of our bank staff offering ad-hoc relief cover for absence/annual leave.

Role Outcomes

• Deliver one to one support sessions (face to face phone video instant messaging) to people in mental health crisis in a recovery-focused and person-centered way.
• Use distraction and de-escalation techniques where needed
• Participate in or lead shift handover huddle or meetings
• Manage referrals book appointments and conduct follow-up calls after a crisis session.
• Make onward referrals and signpost where necessary
• Assist in risk assessments with multi-disciplinary staff highlighting any changes in clients presentation relevant to their safety plan and feedback accordingly
• Participate in shift handover and team meetings
• Provide mentoring support to colleagues by sharing experience and knowledge gained
• Keep accurate records in a timely manner of all contacts on MYMUP (client management system)
• Commit to training and self-development and to undertake any training required to carry out the duties of the post.
• Work in line with all relevant organisational policies including safeguarding and ensure concerns are escalated appropriately.
• Support the Team Leader and take on any additional responsibilities deemed appropriate taking a flexible team-based approach to the role.

Person Specification

BDC Mind is committed to promoting mental health awareness reducing stigma and improving the quality of life for people with mental health challenges. We value diversity inclusion and lived experiences when recruiting our staff and volunteers.

Qualifications

Essential:

• A minimum of 5 GCSEs (or equivalent) grades A-C

Experience

Essential:

• Experience of working with children young people or adults in a health social care or any other relevant setting
• Experience of supporting people in a clear meaningful and non-judgemental way either via telephone or in person
• Experienced and confident in managing challenging situations and recognising and responding to safeguarding concerns.

Skills and Abilities

Essential:

• Excellent proven communication and organisational skills including an ability to encourage and engage people in ways to make positive changes in their lives.
• Excellent IT skills including use of Microsoft Packages
• Ability to work as part of a team and work alone and use own initiative
• Ability to gather relevant information to support and assess risks

Knowledge

Essential:

• Understanding of the key issues within mental health and the potential challenges that people may face
• Knowledge of other relevant health & social care organisations across the Bradford District & Craven
• Knowledge of risk management and health and safety issues
• Understanding of safeguarding and good practice
• Understanding of confidentiality and data protection

Attitude and Personal Attributes

Essential:

• Healthy and secure personal boundaries
• Committed passionate and flexible with a can do attitude
• Commitment to supporting people in a person-centred and non-judgemental way
• Committed to equity diversity and inclusion.
• Understanding of and commitment to Mind in Bradford values.

How to Apply

Please click the Apply for this job button and follow the steps to fill out the application form.

Upload your CV and a cover letter showing how your experience and skills match the Job Description and Person Specification under.

Were unable to provide feedback to applicants who are not shortlisted.

We are committed to safeguarding vulnerable children and adults. All successful candidates will need to apply for a Disclosure and Barring Service (DBS) check and a right to work in the UK check.