Contracts Manager

ICTG Contract Manager (Mobilisation)

The Home Office is transitioning the Independent Child Trafficking Guardian (ICTG) service from a grant-funded model to a contracted national service. This role is responsible for leading contract mobilisation ensuring all contractual operational and workforce requirements are delivered to time and quality. The post holder will provide strong commercial oversight assurance and delivery grip ensuring the service is ready to operate effectively from day one.

1. Supplier Mobilisation & Delivery

• Own supplier mobilisation performance holding supplier to account against contractual milestones standards and timelines.
• Drive delivery across all mobilisation activity maintaining grip on critical path dependencies and risks.
• Scrutinise supplier plans and outputs to ensure full operational readiness for go-live.
• Take decisive action to address underperformance and recover delivery where required.

2. Commercial Oversight & Assurance

• Apply strong commercial control to ensure compliance value for money and alignment with contractual terms.
• Identify and manage risks ensuring issues are understood early and addressed effectively.
• Deliver assurance of supplier readiness through robust evidence and challenge.
• Provide clear evidence-based recommendations on go/no-go decisions.

3. Operating Model & Stakeholder Alignment

• Establish effective supplier / authority ways of working including governance escalation and performance management.
• Set clear expectations on roles responsibilities and behaviours from the outset.
• Work across policy commercial legal and operational stakeholders to ensure alignment and delivery confidence.

4. Transition to Live Service

• Ensure the service is fully operational compliant and ready to perform from day one.
• Oversee a controlled transition into steady-state contract management.
• Secure effective handover of contract performance and operational arrangements.
• Capture and apply lessons learned to strengthen future delivery

Essential skills and experience:

1. Strong commercial judgement with the confidence to challenge constructively and hold suppliers to account for delivery and value.
2. Proven ability to independently manage complex service contracts including mobilisation and transition driving outcomes in ambiguous environments.
3. Excellent stakeholder engagement and communication skills alongside a strong grasp of governance risk and assurance.
   
   
   

Desirable skills and experience:

• Experience working in delivery-focused environments with competing priorities.
• Experience of working on victim focussed projects.