Contact Centre Advisor

Location: Oldham
Hours: 37 hours per week
Reporting to: Contact Centre Team Manager
Contract: Permanent
Salary: 28014.51

First Choice Homes Oldham (FCHO) has an exciting opportunity for aContact Centre Advisorto join our team and play an important role in supporting our customers.

Our Contact Centre is often the first point of contact for our residents helping them with repairs enquiries and urgent this role youll make a real difference by providing a helpful professional and efficient service to people across our communities.

Working hours

We currently have the following opportunities available:

1 Full Time permanent role

Working hours fall between Monday to Friday 8am and 6pm.- no weekends.

The impact youll make

As a Contact Centre Advisor you will handle a wide range of calls from residents and partners helping resolve issues and ensuring customers receive the support they need.

This is a busy and fast paced contact centre environment where you will handle a high number of calls each day often around 45 or more youll support our customers with a wide range of enquires including:

Logging new repair requests
Chasing existing repairs
Supporting residents with enquiries
Liaising with contractors and internal teams
Handling complaints and urgent issues

Youll need to stay calm under pressure listen carefully to customers and work quickly to find solutions.

What were looking for

You dont necessarily need previous housing experience. Contact centre experience would be highlybeneficial; however we also welcome applications from candidates with strong customer service experience gained in fast paced environments.

Were looking for people who are:

• Excellent communicators who enjoy helping people
• Calm and professional when dealing with challenging situations
• Able to work quickly and manage multiple requests
• Good at problem solving and prioritising tasks
• Team players who support colleagues and work collaboratively
• Clear communication skills and the ability to deal with queries efficiently
• Experience using IT systems effectively

Please see full job description at the bottom of this page

Whats In It for You

We offer a fantastic range of benefits designed to support your wellbeing work-life balance and career development:

• A salary of 28014.51per annum
• 30 days annual leave and 8 bank holidays (pro-rated for part-time colleagues)
• Option to purchase additional annual leave
• Defined contribution pension scheme with up to 10% employer contribution and salary exchange option
• Death in service benefit
• Healthcare cash plan covering dental optical and physiotherapy treatments
• Private health insurance
• Employee Assistance Programme (EAP) offering 24-hour confidential support
• Doctorline 24/7 worldwide GP access for you and your family
• Access to our colleague benefits platform offering discounts on major retailers and wellbeing tools
• Discounted gym membership
• Professional subscriptions paid (where essential for the role)
• Enhanced maternity paternity adoption and sick pay
• Access to our on-site wellbeing room and on-site café
• Long Service awards

Interested

If you meet the criteria for the role and are passionate about providing excellent customer service while working at pace wed love to hear from you. Please submit your application before 10/06/2026

Interview and assessment to be confirmed.

Please note we reserve the right to close this vacancy early should we receive a high volume of applications.