Operations Advisor – Revenue & Recovery Warrants

Pay:23123.20 per year

Job description:

Operations Advisor Revenue & Recovery Warrants

Location:Fleetwood FY7 7DR
Job Type:Full-Time Permanent
Salary:23123.20
Hours:35 hours per week

About the Role

Were looking for a proactive and detail-orientedOperations Advisorto join ourRevenue & Recovery Warrants this role youll play a vital part in supporting the end-to-end warrants process helping to deliver effective debt recovery solutions while ensuring positive customer outcomes regulatory compliance and excellent stakeholder work closely with internal teams external field agents and third-party partners to manage customer cases support operational activities and ensure processes are completed accurately and youre highly organised enjoy problem-solving and are passionate about delivering outstanding customer service wed love to hear from you.

What Youll Be DoingWarrant Operations & Debt Recovery

• Manage and support the end-to-end warrants process across customer accounts.
• Prepare and process documentation for court applications and warrant activity.
• Review customer accounts and analyse debt information to determine appropriate recovery actions.
• Liaise with field teams warrant agents and external partners to ensure cases progress efficiently.
• Monitor appointments and case activity maintaining accurate records and identifying opportunities for process improvements.
• Escalate complex or high-risk cases where appropriate.
• Assess customer circumstances including affordability and vulnerability to support fair and appropriate debt resolution.

Customer Service & Stakeholder Management

• Take ownership of customer cases ensuring commitments are met and queries are resolved professionally.
• Communicate confidently with customers via telephone and email delivering an excellent customer experience.
• Act as a key point of contact for internal and external stakeholders.
• Identify recurring customer issues and work collaboratively to improve processes and outcomes.

Operational Support

• Provide administrative support to the Revenue & Recovery team.
• Maintain accurate customer records across multiple systems.
• Prioritise and manage a varied workload while meeting deadlines in a fast-paced environment.

Compliance & Continuous Improvement

• Ensure all work complies with company policies regulatory requirements and data protection standards.
• Follow debt recovery and vulnerability guidelines to achieve positive customer outcomes.
• Identify operational risks and recommend improvements to enhance efficiency compliance and customer experience.

About You

Were looking for someone who is organised analytical and enjoys working in a collaborative environment.Essential Skills & Experience

• Strong organisational and administrative skills with excellent attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent analytical and problem-solving skills with the ability to make informed decisions.
• Strong communication and interpersonal skills.
• Ability to build effective working relationships with colleagues customers and external partners.
• Confident using multiple systems and maintaining accurate records.

Desirable

• Experience in debt recovery warrants metering revenue protection or a similar operational environment.
• Understanding of vulnerability affordability and debt management processes.
• Knowledge of regulatory and compliance requirements within a customer-focused environment.

Why Join Us

• Be part of a supportive and collaborative team.
• Opportunity to make a real difference to customers while ensuring fair and compliant outcomes.
• Ongoing training and development opportunities.
• Competitive salary and benefits package.
• Career progression within a growing organisation.

If youre looking for a role where you can combine operational excellence customer service and problem-solving in a rewarding environment wed love to hear from you.

Apply today and join our Revenue & Recovery team!