Configuration Specialist
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Job Summary
Salary: Competitive plus comprehensive benefits package
Grade: 2A
Contract Type: Permanent
Location: London
Closing Date: Monday 24th August 2026
As a Configuration Specialist you will join us on our journey and undertake a high-impact role responsible for ensuring the accuracy quality and compliance of the Post Offices Configuration Management Database (CMDB) Application Portfolio and Service Portfolio. You will play a key role in maintaining trusted configuration data that supports effective service delivery operational stability and informed decision-making across Technology Services.
You will be working collaboratively with technical teams CI Owners Service Owners and the CMDB Administrator coordinating configuration management activities driving adherence to standards and embedding best practices across the organisation.
This role offers you a unique opportunity to make a tangible impact on service quality and operational excellence helping to strengthen the foundations of our technology services while contributing to continuous improvement and business success.
How our people behave is as important to Post Office as what is delivered. The Configuration Specialist will role model the Post Office behaviours and demonstrate a Postmaster first mindset.
Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed to help us achieve our ambitious goals. Beyond a competitive salary we offer a comprehensive benefits package that includes:
- 25 days annual leave (rising to 30 after 2 years) plus bank holidays
- Up to 10% on target bonus opportunity
- Generous pension scheme with minimum 10% employer contribution
- Access to 24/7 digital GP services and our Employee Assistance Programme
- 6 x Life assurance and income protection after 12 months service
- Over 400 online courses mentoring apprenticeships and development programmes
- Access to our benefits platform for exclusive discounts & savings
To be successful in this role you will have strong experience in Configuration Management and CMDB administration with the ability to maintain high-quality configuration data support operational excellence and drive continual service improvement.
As a Configuration Specialist you will have experience managing Configuration Items (CIs) CI relationships and CMDB processes ensuring data accuracy compliance and alignment with ITIL best addition to this the ideal candidate will:
- Demonstrate experience acting as a Configuration Management or CMDB subject matter expert driving adoption and best practice.
- Be skilled in analysing operational data and producing meaningful reports dashboards and performance metrics.
- Have experience using discovery tools such as ServiceNow and Intune with an understanding of CMDB data integrations and flows.
- Possess knowledge of ITIL v4 Configuration Management principles ideally supported by Foundation certification.
- Have experience conducting data quality reviews audits and compliance activities with an understanding of IT Asset Management (ITAM) integration.
At Post Office Ltd were proud to be at the heart of communities across the UK upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day from parcels and banking to identity and government services. While we continue to evolve with digital innovation our commitment to personal face-to-face service remains core to who we are.
Our journey is one of reflection growth and meaningful change. Were looking for people who think differently. Those with resilience purpose and a deep sense of responsibility to our postmasters partners and the communities they serve. If youre driven by the chance to make a real impact and help shape a future built on progress and integrity wed love to hearfrom you. For more details visit
Our commitment to embracing diversity extends beyond just words. While weve outlined key skills above we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive.
As a Disability Confident Employer we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description please contact
Were thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately were unable to provide individual feedback on all submissions.
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Required Experience:
IC
