Community Coach

Closing Date: Friday 3rd July 2026 @ 9am

Interview Date:16th July 2026(In Person)

Are you passionate about making a difference and supporting people to thrive in their communitiesWerelooking for a proactive and compassionate Community Coach to help customers sustain their tenancies and achieve their goals.

About the Role

Youllbe the face of housing services in your patch building strong relationships with customers from pre-tenancy onwards. Using a coaching approachyoullsupport individuals with budgeting employment guidance and day-to-day tenancy management while also addressing low-level arrears and early signs of anti-social behaviour.

Working out in the communityyoullbe visible and responsive listening to customer needs and working with colleagues and partners to deliver tailored support and community initiatives. Your ability to engage motivate and challenge when needed will help create safer more connected neighbourhoods.

About you

We are looking for an individual with an open mind andcan doattitude along with the ability act with integrity and ensure confidentiality with regards to personal information.

You will have experience of working in a customer-based environment that acknowledges and understands differences and have previously used a coaching model to engageencourageand enable customers to achieve their potential.

Excellent communication skills areessentialand you will be confident in delivering difficult messages as well as having the ability to challenge customers as well as other professionals in a constructive way.

This post requires that the job holderissubject to an EnhancedDBS check.

Possession of a current valid driving licence and appropriately insured car is a requirement for the post.

What we can offer in return:

• 32 days annual leave plus bank holidays

• Holiday purchase scheme buy up to anadditional5daysholiday per year

• Holiday buy back scheme bdhtwill buy up to 10 days holiday back from staff

• Team budget every year to enjoy an afternoon out as a team

• Electric vehicle leasing scheme through Octopus Energy

• Pension scheme defined contributions pension administered by the Social Housing Pension Scheme (SHPS)

• Life insurance is available to members of the pension scheme

• Employee Assistance Programme

• Mental Health First Aiders

• Healthcare Cash Back Scheme Healthshield

• Retail discounts scheme

• Long Service Awards (given at 1 year 5 years and in increments of 5 years following this)

• Reimbursement for professional subscription fees

• Corporate Sponsorship opportunities

• Reimbursement for HRT pre-paid certificates

• Reimbursement for annual flu jab

• Free parking and refreshments

• Monthly staff compliments raffle

• Wellbeing calendar of events throughout the year

Bdhtreserves the right to close vacancies before the stated closing date where the volume of applications is extremely high.

INDHIGH

BDHT employs 170people and is dedicated to providing excellent services to our customers by having excellent staff. We are very much a learning organisation. We have a major commitment to identifying transferable skills within our employees and creating opportunities for individuals to grow.

BDHT is a people based organisation and our people are actively encouraged to bring their whole selves to work. The things that are important to you become important to us too.

We believe in our people and actively support them based upon three core themes: Look after yourself Look after your colleagues and Look after the business.

We are a great employer who pays fairly and has excellent terms and conditions. But above all we absolutely recognise that good performance is linked to happy staff so we actively encourage fun and expect that it is part of the normal working day.