Client Service Specialist
Job Location:
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
- Building Strong Relationships with key stakeholder clients
- Delivery of Client Service Excellence in line with SLAs and Client Service Charters
- Daily management of UK Client Solutions Support Inbox and ASKIQVIA ticket process
- Triage and logging of all client requests and organizing investigation and responses with relevant internal teams
- Manage the distribution of OneKey monthly reports to all clients working with off shore teams
- Responsible for all OneKey clients and internal notifications regarding OneKey updates outages NHS changes and client specific events
- Maintain and manage all client documentation Contracts / SLAs Client Knowledge Hub Library
- Maintain full understanding of the processes related to UKI OneKey and added value services
- Collaborative daily working with the Client Solutions team
- Create Opportunities within SFDC for invoicing of contracted services
- Ensure compliance of storing and keeping up to date client materials in central repository.
- Continually develop and update own knowledge and understanding of pharmaceutical industry IQVIA organisation and offerings and that of assigned client base
- Provision of OOO contact for all UK field based CSMs
- Excellent Team player with the ability to work under own initiative
- Self-motivated driven to succeed
- Ability to organize and prioritize own workload
- Account exeutive/service experience
- Previous experience working in a service partnership with clients
- Understanding of the pharmaceutical industry and NHS in UK
- Excellent written and verbal communication skills
- Competent in the use of Microsoft office to deliver professional client communications including Word PowerPoint and Excel and internet presentations
- Good interpersonal skills and ability to interact at all levels within an organization
IQVIA is a leading global provider of clinical research services commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements misrepresentations or material omissions during the recruitment process will result in immediate disqualification of your application or termination of employment if discovered later in accordance with applicable law. We appreciate your honesty and professionalism.
Required Experience:
IC
About Company
IQVIA is the Human Data Science Company™. We are inspired by the industry we serve and provide solutions that enable life sciences companies to innovate with confidence, maximize opportunities and ultimately drive human health outcomes forward. Our approach is Human Data Science – a d ... View more
