Client Operations Senior Associate

Behind every ultra-high-net-worth client relationship is an operating model that delivers precision discretion and speed at scale.

As a Client Operations Senior Associate at JPMorganChase youll be atrusted control-point and subject matter expertleading end-to-end execution for complex workflows shaping process improvements and partnering with bankers and key functions to protect the client experience and the firm.
You will sit at the heart of Private Bank operations operating with a high degree of autonomy and accountability. Also you will own outcomes across critical client activitydriving timely execution improving controls and influencing stakeholders across Front Office Compliance Legal Risk and Technology. Youll gain broad exposure to operating governance regulatory expectations and change delivery.

Job responsibilities

• Partnerwith bankers product teams Compliance Legal Risk Operations and Technology to deliver seamless end-to-end execution.
• Ownoutcomes across critical client activity by driving timely accurate processing of complex and time-sensitive instructions.
• Serveas a senior escalation point by assessing issues structuring options and providing clear recommendations to stakeholders.
• Coachjunior colleagues through day-to-day guidance quality review and knowledge sharing to improve team consistency.
• Championa culture of transparency inclusion confidentiality and high standards through personal accountability and conduct.
• Identifyroot causes of breaks rework delays and client pain points andimplementmeasurable process/control enhancements.
• Leadchange initiatives end-to-end including requirements definition testing support rollout readiness training and post-go-live monitoring.
• Defineandtrackoperational KPIs (quality timeliness exception rates) andproducereporting to support decisions and capacity planning.
• Translatefront-office and client priorities into operational action plans with clear ownership timelines and closure.
• Strengthenthe end-to-end client experience by simplifying journeys improving communications and reducing avoidable follow-ups.
• Manageoperational risk by maintaining strong documentation/audit trails escalating promptly with facts and impact and driving sustainable remediation.

Required qualifications capabilities and skills

• Demonstrateexperience in operations client service controls or a related environment supporting complex workflows and senior stakeholders.

• Prioritizeeffectively anddeliverunder pressure with minimal oversight and strong ownership mindset.
• Exercisesound judgment when handling sensitive matters confidentiality and competing priorities.
• Communicateclearly and credibly in writing and verbally tailoring messages to different audiences.
• Assessdownstream impacts andanticipatestakeholder needs to prevent issues before they occur.
• Followprocedures and regulatory expectations with disciplined evidence management and audit-ready documentation.
• Investigateissues using structured problem-solving and root-cause analysis.
• Escalateeffectively with concise facts impact assessment and proposed mitigations.
• Maintainhigh conduct standards and strong control discipline in day-to-day execution.

Preferred qualifications capabilities and skills

• Showcasestrong stakeholder-management presence with ability to influence at senior levels.
• Usedata/KPI reporting to identify trends size capacity needs and drive continuous improvement.
• Exhibita continuous learning mindset and willingness to contribute to inclusive team initiatives.
• Leveragefluency in a second language to support a global client base.