Change Manager, EMEA FTC ( Maternity cover)

We are seeking an experienced and decisive Change Manager to join our organisation on fixed-term contract until end of June 2027.

This role is a consultative position responsible for delivering change initiatives that sit outside of core operations to drive client value support programme evolution and enhance the EMEA client portfolio.

Reporting to the Change Executive- Customer Facing EMEA this role sits within the Global Change Office (GCO) who are responsible for operationalising strategy that achieves its intended return in Investment (ROI) through highly effective project and change management execution. 

Responsibilities:

• Act as the Change Manager to the Client Delivery teams and customers providing structured change support on initiatives that sit outside of core Client Delivery operations to ensure maximum ROI is realised.
• Lead the change management workstream as part of any new Client implementation within the region in partnership with the Implementation Project Team and client including development of the change management strategy creation and execution of the change management plan and ensuring successful transition to the Client Delivery team to operate the programme effectively following launch.
• Partner with Client Delivery Leadership to understand their clients strategic objectives and any change initiatives outlined in the Client Delivery teams strategic roadmap to achieve these.
• Conduct impact assessments for change initiatives to understand the initiative scope and to direct on persons responsible approach and tools to position the initiative to achieve the desired outcomes.
• Provide guidance to Client Delivery teams on change management practices and tools to enable them to successfully manage and succeed with delivery of small and medium impact initiatives.
• Lead Change initiatives assessed as high impact for the Client Delivery teams ensuring there is a clear definition of success for all changes which includes the reason for the change the (client organisational / programme benefits) and how these will be realised.
• Support Client Delivery teams and customers to define measures for success at the planning stage of new initiatives.
• Determine and apply the appropriate change management tools based on an initiatives complexity.
• Create change management strategies based on maximising utilisation proficiency and adoption as well as managing and mitigating resistance.
• Ensure methods of sustainment are identified to maintain the desired future state of an initiative.
• Ensure success of initiatives through realisation of client / programme benefits.
• Provide reporting and visibility on the progress of all change initiatives within the programme directly to the client highlighting issues mitigating risks and ensuring successful outcomes.
• Record and track progress for open change initiatives in the GCO tool- Smartsheet.
• Support YOY Programme growth through successful delivery of change initiatives that help to drive adoption and expansion of services.

Qualifications :

• Proven success in the delivery of complex change initiatives.
• Familiarity with project management principles.
• Experience in creation of change management strategies and plans tailored and targeted to the size and scale of the change and positioned to maximise adoption and minimise resistance.  
• Exceptional communication skills (written and verbal) to be able to engage influence and partner at all levels of the organisation internally and externally. 
• Experienced leader with the ability to inspire others and hold others accountable.
• Strong capability to identify and align priorities to business strategy. 
• Strong ability and desire to deliver results. 
• Experience analysing complex problems and breaking down components into actionable solutions. 
• Experience of working with and adapting to new technologies.
• Ability to confidently present conceptual information to all levels of internal and external leadership.
• Excellent attention to detail and effective time management skills to successfully manage multiple projects and tasks concurrently. 
• Effective collaborator; able to align multiple parties to achieve a collective goal.
• Confident in using Office 365 products; particularly Excel PowerPoint and SharePoint 
• Previous operational experience in complex MSP / RPO programs - desirable
• Prosci Certified Change Practitioner desirable

Additional Information :

At AGS we operate a hybrid working policy we recognise individuals want the flexibility of working from home but with the option to be in an office.  In line with our company policy employees are expected to work from the office on Monday Wednesday and Thursday. Our UK AGS office locations are Bracknell London and Birmingham with client site locations across the UK. If youre lucky enough to be within a commutable distance of one of our AGS collaborative offices this will be your allocated work home but youll still have the piece of mind to flex your working week accordingly. On occasion some of our job adverts will state an in-office/on-site need but rest assured youll be with a wonderful team to work develop and grow.

We want everyone to be able to perform at their best during our recruitment process and as a Disability Confident Committed employer we will offer an interview to applicants with a disability or longterm condition who best meet the minimum or essential criteria for the role. We want our recruitment process to be inclusive and accessible to all so if you have a disability or longterm condition (for example dyslexia anxiety autism a mobility condition or hearing loss) and need us to make any adjustments changes or do anything differently please let us know by emailing  and we will do our best to make suitable arrangements.

Remote Work :

No

Employment Type :

Full-time