Business Change Manager

Salary: Competitive plus comprehensive benefits package
Grade: 3B
Reporting Line: Portfolio Business Change Manager
Contract Type: Fixed Term Contract 18 months

Location: London

As a Business Change Manager you will join us on our journey and undertake a truly valuable role responsible for contributing to the delivery of functional objectives always modelling the Post Office behaviours and demonstrating a Postmaster first mindset.

You will be working with the Programme/Project teams to ensure that change initiatives are effectively delivered at an operational level minimising resistance and achieving intended business outcomes and benefits.

This role offers you a unique opportunity to make a tangible impact drive innovation and contribute to shaping the future of our organisation and the communities we serve.

How our people behave is as important to Post Office as what is delivered. The Business Change Manager will role model the Post Office behaviours and demonstrate a Postmaster first mindset.

Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed to help us achieve our ambitious goals. Beyond a competitive salary we offer a comprehensive benefits package that includes:

• 25 days annual leave (rising to 30 after 2 years) plus bank holidays
• Up to 10% on target bonus opportunity
• Generous pension scheme with minimum 9% employer contribution
• Access to 24/7 digital GP services and our Employee Assistance Programme
• 6 x Life assurance and income protection after 12 months service
• Over 400 online courses mentoring apprenticeships and development programmes
• Access to our benefits platform for exclusive discounts & savings

Click here for a detailed overview of our benefits

To be successful in this role you will have proven experience in delivering Business Change in complex multi-site environments (ideally retail or network-based).

As a Business Change Manager you will have excellent interpersonal skills with the ability to adapt communication styles and collaborate cross-functionally to drive successful outcomes and business decisions.

In addition to this the ideal candidate will have:

• Strong understanding of change frameworks ( ADKAR Kotters).

• Excellent stakeholder management and influencing skills.

• Experience delivering large-scale transformation programmes.

• Strong communicationand engagement capability.
• Experience in change impact assessment and readiness planning.

• Ability to manage multiple initiatives simultaneously with competing priorities.

• Comfortable working in ambiguity and navigating resistance to change.

At Post Office Ltd were proud to be at the heart of communities across the UK upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day from parcels and banking to identity and government services. While we continue to evolve with digital innovation our commitment to personal face-to-face service remains core to who we are.

Our journey is one of reflection growth and meaningful change. Were looking for people who think differently. Those with resilience purpose and a deep sense of responsibility to our postmasters partners and the communities they serve.

If youre driven by the chance to make a real impact and help shape a future built on progress and integrity wed love to hear from you. For more details visit

Our commitment to embracing diversity extends beyond just words. While weve outlined key skills above we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive.

As a Disability Confident Employer we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description please contact

Were thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately were unable to provide individual feedback on all submissions.