Branch Service Manager
Job Location:
Chesterfield - UK
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Grade: 3B
Reporting Line: Head of Branch Service Management
Contract Type: Permanent
Working Pattern: Full-Time Hybrid
Location: London/Bolton
Closing Date: 15th October 2026
As a Branch Service Manager you will join us on our journey and undertake a highly influential role responsible for ensuring the effective delivery performance and continual improvement of IT services across a complex technology landscape.
You will work collaboratively with technical teams suppliers senior stakeholders and business leaders helping to maintain operational stability enhance service quality and ensure technology services support both business objectives and the needs of Postmasters and customers.
This role offers a unique opportunity to make a tangible impact by driving service excellence across multiple technology services supporting critical business operations and influencing continual service improvement activities across Post Office.
As a key member of the Technology Services team you will play an important role in incident problem and change management activities supporting operational delivery while ensuring risks are proactively managed and service performance remains aligned with business expectations.
How our people behave is as important to Post Office as what is delivered. The Branch Service Manager will role model the Post Office behaviours and demonstrate a Postmaster-first mindset.
Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed to help us achieve our ambitious goals. Beyond a competitive salary we offer a comprehensive benefits package that includes:
- 25 days annual leave (rising to 30 after 2 years) plus bank holidays
- Up to 10% on target bonus opportunity
- Generous pension scheme with minimum 10% employer contribution
- Access to 24/7 digital GP services and our Employee Assistance Programme
- 6 x Life assurance and income protection after 12 months service
- Over 400 online courses mentoring apprenticeships and development programmes
- Access to our benefits platform for exclusive discounts & savings
To be successful in this role you will bring strong experience within IT Service Management alongside a proven ability to manage stakeholder relationships lead service improvements and support operational delivery within a complex technology environment.
As a Branch Service Manager you will contribute to the delivery of technology service objectives supporting incident change and problem management processes while working closely with business stakeholders technical teams and suppliers to ensure high-quality service outcomes.
In addition to this the ideal candidate will:
- Have proven experience in IT Service Management within a complex multi-supplier environment.
- Demonstrate experience building and maintaining strong cross-functional stakeholder relationships to support business and service objectives.
- Have experience supporting change management processes change impact assessments and participation in Change Advisory Board (CAB) activities.
- Possess strong knowledge of incident major incident problem and change management disciplines.
- Demonstrate excellent communication and stakeholder engagement skills with the ability to influence outcomes and manage escalations effectively.
- Have strong analytical skills with experience interpreting service performance data identifying trends and driving service improvements.
- Be comfortable coordinating activities across technical teams third-party suppliers and senior business stakeholders.
- Demonstrate commercial awareness and the ability to make informed data-driven decisions.
- Have experience contributing to project delivery and supporting initiatives through planning governance and operational readiness activities.
- Be passionate about continuous improvement personal development and fostering an inclusive and collaborative working environment
At Post Office Ltd were proud to be at the heart of communities across the UK upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day from parcels and banking to identity and government services. While we continue to evolve with digital innovation our commitment to personal face-to-face service remains core to who we are.
Our journey is one of reflection growth and meaningful change. Were looking for people who think differently. Those with resilience purpose and a deep sense of responsibility to our postmasters partners and the communities they serve. If youre driven by the chance to make a real impact and help shape a future built on progress and integrity wed love to hearfrom you. For more details visit
Our commitment to embracing diversity extends beyond just words. While weve outlined key skills above we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive.
As a Disability Confident Employer we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description please contact
Were thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately were unable to provide individual feedback on all submissions.
Required Experience:
Manager
