Assistant Operations Manager, Handset Affordability
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Job Summary
Location:London
Position type:Fixed Term Contract until end of December 2027 Full-TimeHybrid working 2-3 days in the office
What the hiring manager says
Werelooking for someone who is highly organisedproactiveand excited by the opportunity to support programmes that drive digital inclusion at scale. This role offers broad exposure across operations programmedeliveryand stakeholder coordination making it a fantastic opportunity for someone who enjoys varietycollaborationand meaningful impact in their work.
Orla RyanOperations Manager
About the Team
This role sits within theM4D Digital Inclusion & Gender Teamwhich includes theConnected Women and Connected Society programmes.
GSMAs Connected Women programme works with mobile operators and their partners to address the barriers to women accessing and using mobile internet and mobile money services Connected Society Programme works with the mobile industry and key stakeholders to increase access to and adoption of the mobile internet focusing on underserved population groups in developing markets programmes are funded by the FCDO (UK) Sida (Sweden) and are supported by the GSMA and its members.Additionalresearch and workisalso funded by the Gates Foundation.
About the role
The Assistant Operations Manager role will be an exciting opportunityfor an individual with a passion forinternational development and the role of digitalinnovation indrivingsocio-economic impact for the underserved.
Youwill be working across the Connected Womenprogrammeas part of theDigital Inclusion & GenderOperations teamincludingsupporting a projectfocused on improving affordability andadoptionof internet-enabled handsets for womentosupport their livelihoods.
Thisroleis critical to theoverallsuccess of theConnected Women programmeandreportsdirectlyto theConnected WomenOperations Manager who leadsoperationsacross delivery reporting (including donor reporting)and business planning as part of the wider DigitalInclusion&GenderOperationsteam.In this role you will also work withvariousProjectLeads and Directorssubject matter experts compliance/finance legalHRand marketingteams as well as the wider M4D team.
As an Assistant Operations Manager you willbe responsible forthe following:
Assist the Operations Managerstotrack and report on deliverables and KPIs
Supportthe preparation ofmonthlyinternalprogrammereportsas well asquarterly and annualexternaldonorreporting
Maintainprogrammerisk issue and lessons learned logsensuringtimelyescalation where
Assistwithprogrammeactivityplanningandtrackprogrammeworkplans
Leadend-to-end procurementprocessesincludingsupplieronboardingcontracting purchase orderand invoice management in collaborationwith the Finance team
Coordinateeventplanning andlogisticsincludingsourcingand bookingvenuesand liaising withprogrammeteams and marketing
Managebudget forecasts
Support all aspectsof teamtravel
Maintainorganisedshared filing systemsi.e.SharePoint
Any other dutiescommensuratewith level as requested by the Operations Manager
About You
The ideal candidate willdemonstratethe following skills andexperience:
Demonstrable operationsand projectmanagement experienceideallywithindonor-funded projects
Strongorganisationalandplanningskillswith ability to manage multiplepriorities acrossdifferentprogrammes
Experiencesupportingbudgetingforecastingandfinancial processes
Proventrack recordtracking and reportingonprojectactivities
Strongstakeholder managementskills includingthe ability to work effectivelyacross teams and manage upwards
Flexibility torespond tochanging requirementsand priorities
Excellent communication and interpersonal skills
Ability to work as part of a team supporting other team members in a busy global environment across several different geographical locations
Excellent attention to detail
ProficiencyusingMS Office(i.e.WordExcelPowerPoint Teams) andexperience withprojectorgrant managementsystems
An interest in international development and/or social enterprises in emerging markets
This is a hands-on rolerequiringa pro-activeself-motivatedindividual who can workindependentlyandcollaborate effectively to support programme success.
Aboutyour skills
Across the diversity of roles at GSMA there are core capabilities that all GSMA staff need. For this role therefivekey capabilitiesfor this role areProject ManagementCommunicationAgilityTeamworkandStakeholder Management.
Project Management:Fundamental to ensuring activities are well coordinated and delivered effectively. Requires the ability to manage competing priorities track deliverables and reporting requirements andmaintainaccuratedocumentation and oversight across multiple workstreams.
Communication:Critical to effective coordination and collaboration. Requires clear and professional verbal and written communication skills with the ability to convey information concisely prepare reports and engage confidently with different audiences.
Contract type
Fixed Term Contract (Fixed Term)Worker type
EmployeeWhat We Offer
Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile whatever your role. By joining the GSMA you will be exposed to a fast-paced rapidly evolving environment working on global solutions genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish.
In addition to architect-designed offices and competitive compensation our benefits include fantastic learning & development opportunities generous holiday allowances four additional days off for professional development and many others.
To learn more about the GSMA visit our career site our LinkedIn page and our Twitter page.
Being You at the GSMA
We care deeply about diversity equity and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important so flexi-time and remote working is available to all staff. Were keen to ensure everyone is equal represented and connected so we particularly encourage applications from all demographics. The sucess of the GSMA year on year will continue to be contributed by people from all walks of life.
GSMA Values
Our values not only drive our culture they shape how we work and interact inside and outside our global organisation.
Passionately driven
We approach everything we do with unparalleled capability tenacity and commitment knowing that the challenging scale pace and complexity of our work is what leads to its world-changing impact.
Insightful leaders
We continually develop and engage our expertise insight and creativity so that were always ready to respond to the changing landscape with authority agility and nuance.
Stronger together
We lean on each other so the industry can lean on us embracing our diversity by actively seeking out perspectives and skill sets beyond our own fuelling each others successes and constantly asking how we can help.
Underpinning our values is our collective mindset to show up purposefully as good human beings every day in every situation. When were at our best we are collaborative considerate and compassionate to others and we create a safe space for one another to thrive assuming positive intent in our colleagues. And if we arent at our best and the pressure is on we feel free to be ourselves but still remain curious lean into the tough stuff and we are always respectful to others and accountable for the part we play.
About Company
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