Assistant Membership Manager
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Job Summary
Location: Clerkenwell Green (Full Time On site)
Working hours: 8:30 - 17:30 Mon - Fri
Salary: 30000
Reports to: Membership Manager
About the Role
The Assistant Membership Manager plays a central role in the day-to-day life of the space. You are present visible and trusted by members helping create an environment that feels warm organised and consistently well run.
This role is about being close to the detail. Youll move between conversations tasks and small operational moments that shape how the space feels. From welcoming members to keeping things running smoothly behind the scenes your impact is immediate and visible every day.
You will gain exposure to all aspects of running a workspace from member experience and community to operations and facilities. Its a practical people-focused role for someone who wants to learn by doing and build confidence in a live environment.
What Youll Be Responsible For
Member Experience and Front of House
Welcome members guests and visitors with warmth and consistency setting the tone for the space
Support day-to-day member queries calmly and efficiently ensuring issues are followed through to resolution
Deliver new member inductions that are clear thorough and help people feel settled from day one
Maintain a space that is always presentable operationally ready and reflective of our standards
Support tours and initial enquiries ensuring a strong first impression and smooth handover to sales
Community and Engagement
Support the delivery of regular member events that encourage connection and participation
Build relationships with members noticing opportunities to create small meaningful moments of care
Contribute to a space that feels active welcoming and worth returning to
Space Operations and Standards
Carry out daily floor walks to ensure all areas are clean stocked and ready for use
Set up and reset meeting rooms to a consistent high standard
Manage post supplies and shared areas so the space runs smoothly
Complete regular checks (including tech and facilities) to prevent issues before they arise
Facilities Safety and Coordination
Raise and follow up maintenance cleaning and tech issues ensuring clear communication until resolution
Troubleshoot basic issues where possible and escalate when needed
Support health and safety standards including acting as a trained First Aider and Fire Marshal
Follow operational processes consistently to maintain a safe and reliable environment
Your Skills
People Awareness: You have experience in a customer-facing or service environment and are comfortable interacting with a wide range of people building rapport naturally.
Attention to Detail: You notice when things are not quite right and take pride in maintaining a high standard in physical spaces and day-to-day tasks.
Organisation: You are able to manage multiple small tasks at once keeping on top of priorities without things slipping through the cracks.
Ownership: You take responsibility for following things through especially when resolving issues or supporting members.
Adaptability: You are comfortable in a role where no two days look the same and you can move between tasks and conversations with ease.
Who This Role Is For
This role suits someone who enjoys being active visible and involved in the day-to-day running of a space. You take satisfaction in helping things run smoothly and in creating a positive experience for others.
You are comfortable learning on the job building confidence through doing and being part of a team where your contribution is seen and felt daily.
Who This Role May Not Be For
This role may feel less suited to someone looking for a purely desk-based or highly specialised role.
It may also not be the right fit if you prefer long-term individual project work over a fast-moving environment with a mix of people-facing and operational responsibilities.
Why youll love
Work happiness is our passion and this starts with our own team. We offer a supportive working environment plenty of training and development opportunities competitive salary monthly wellness package team joy budget quarterly socials and more so you can work happier.
At were committed to providing an inclusive environment for our team and our members as we believe that diversity breeds a more innovative creative and caring an equal opportunity employer. Everyone who applies to will be considered for employment without attention to race age ethnicity religion sexual orientation gender family or parental status or disability status. Ready to join the way Were excited to hear from you. Heres our Privacy Policy by applying for this job you accept how we will use your data.
About Company
We take the hard work out of working happy. Our spaces blend exceptional service vibrant communities and all-inclusive amenities giving our members everything they need to focus on what really matters.But its not just our members who love Work.Life. We want it to be the best career o ... View more
