FCM Business Assistant Team Leader
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Job Summary
ABOUT THE OPPORTUNITY
Join FCM Travel as an Assistant Team Manager and play a key role in driving outstanding client experiences team performance and business success. This role offers the opportunity to lead by example support the Team Manager in delivering a profitable operation and step confidently into leadership when required. Youll work closely with team members clients travellers suppliers and key stakeholders helping to build a high-performing customer-focused environment. If youre passionate about service excellence coaching others and achieving results this is an exciting next step in your career.
KEY RESPONSIBILITIES
- Support the Team Manager in running a profitable business aligned with company philosophies and systems.
- Lead by example through exceptional client service professionalism and business acumen.
- Manage all aspects of the business during the Team Managers absence.
- Meet and exceed client SLAs for response and turnaround times.
- Resolve service issues professionally and efficiently.
- Build and maintain effective relationships with executive assistants travellers clients and suppliers.
- Interpret customer requirements accurately and deliver tailored solutions.
- Follow FCM operational systems standards and processes.
- Coach train and develop team members across products technology and client-specific requirements.
- Drive team engagement morale and performance against targets and KPIs.
- Attend client meetings and networking events to strengthen relationships and grow business opportunities.
- Support business growth through exceptional customer service and proactive problem-solving.
- Complete financial tasks and analysis to support business performance.
- Conduct team meetings one-on-one coaching sessions and quarterly reviews.
- Identify opportunities to improve client outcomes and operational effectiveness.
- Contribute to a safe inclusive and accessible work environment where all Flighties feel welcomed respected and supported to thrive.
EXPERIENCE & QUALIFICATIONS
- Minimum 12 months experience at Flight Centre (Essential).
- Proven success in a previous role (Essential).
- Leadership training (Desirable).
- Strong customer service and relationship-building capability.
- Experience coaching motivating and developing team members.
- Strong organisational multitasking communication and time management skills.
- Ability to work towards targets KPIs and business goals.
Required Experience:
Manager
About Company
Embark on a fulfilling career journey with Flight Centre. Explore diverse roles, exceptional benefits, and professional growth opportunities
