Application Operations Engineer
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Job Summary
Would you like the opportunity to grow and develop your digital skills in a role that covers managing the operation maintenance support and testing of services that impact on the lives of the people of Scotland If the answer to the above is yes then this exciting opportunity could be for you!
National Records of Scotland (NRS) IT/Digital directorate provides technology for the services NRS delivers to our customers including Architecture & Business Analysis Project and Programme Delivery Service Management Cyber Security Infrastructure Engineering & Support Data and Digital Engineering & Support. This role sits within the digital and data engineering team which is comprised of software engineers data engineers a data analyst a test engineer and an application operations engineer (this post).
The main purpose of the role is to manage the day-to-day operations of a suite of applications including deploying releases carrying out maintenance activities supporting the resolution of technical problems and liaising with end-users of services as required.
An application operations engineer maintains services and is responsible for conducting user and security administration. At this role level you will monitor applications provide technical support maintain middleware and liaise with colleagues across other digital functions to ensure secure operations of services.
The post holder will be responsible for managing a suite of applications. They will gain specialist knowledge of the applications that they support and an understanding of the platforms and environments that support these.
- Maintain secure configurations and accurate information control IT assets and verify asset location and status
- Manage service components to meet business needs and performance targets ensuring effective operation
- Implement and control changes through formal procedures based on requests for change
- Improve process efficiency by supporting development activities optimising processes and identifying deficiencies
- Identify log and manage incidents gathering key information and ensuring ownership until resolution or reassignment
- Investigate system process and service issues at strategic tactical or operational levels; contribute to fixes and preventative measures
- Support technical operations by establishing effective frameworks performing routine maintenance and demonstrating subject awareness
- Execute and understand testing processes while engaging stakeholders to gather user needs and using data to translate insights into outcomes
Responsibilities
- Asset and configuration management - Level: Working
- Availability and Capacity Management - Level: Working
- Change Management - Level: Awareness
- Continual Service Improvement - Level: Awareness
- Incident Management - Level: Awareness
- Ownership and Initiative - Level: Working
- Problem Management - Level: Awareness
- Service Focus - Level: Working
- Service Management Framework Knowledge - Level: Awareness
- Technical Specialism - Level: Awareness
- Technical Understanding - Level: Awareness
- Testing - Level: Awareness
- User Focus - Level: Working
This role is aligned to the Application operations engineer role within the Government Digital and Data Profession Capability Framework.
Please review the above link to understand the skill expectations. This role does not require a level 3 service management framework qualification as stated in the above link.
Lead criteria 1. Experience managing or supporting systems and providing application support delivering effective userfocused solutions that meet the needs of stakeholders across operational environments.
- Understanding of the Systems Development Lifecycle (SDLC) including database design coding and documentation with the ability to analyse troubleshoot and resolve technical issues efficiently while supporting continuous service improvement.
- Excellent communication and stakeholder engagement skills building collaborative relationships across technical and nontechnical audiences influencing outcomes and translating complex issues into clear accessible solutions that deliver customer value.
- Communicating and influencing (Level 2)
Working together (Level 2)
You can find out more about Success Profiles Behaviours here:Behaviours - Success profiles: candidate guide -
Apply online providing a CV and Supporting Statement (of no more than 750 words) which provides evidence of how you meet the experience listed in the Success Profile above.
We will test your experience as part of the sift process and if successful you will be invited to an assessment and interview where we will test these again along with the behaviours and technical skills listed above. Full details of the selection process will be made available to shortlisted candidates once the sift has been completed.
In the event of a large number of applications an initial sift will be conducted using the CV and supporting statement on Lead Experience 1 as listed above. Candidates who pass the initial sift will have their applications fully assessed against the other Experience criteria.
If invited for further assessment this will consist of an interview and a practical coding exercise which candidates will be asked to summarise and demonstrate as part of a presentation in order to test the required technical skills. Details of the exercise and presentation will be shared in advance of the interview. Candidates will also be asked a series of questions to test their behaviours and experience.
Artificial Intelligence (AI) tools can be used to support your application but all statements and examples provided must be truthful factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others or generated by artificial intelligence and presented as your own) applications will be withdrawn and internal candidates may be subject to disciplinary action.
Please see ourcandidate guidance for more information on acceptable and unacceptable uses of AI in recruitment.
Sift w/c 13 July
Interviews w/c 3 August or w/c 10 August
This role is open to internal candidates andCommon citizenshiporganisations only.
Recruitment Principles
As a government organisation we adhere to the Civil Service Commission Recruitment Principlesand we investigate anycomplaints received in relation to recruitment cases.
Qualifications
National Records of Scotland (NRS) is Scotlands record keeper. Our purpose is to collect preserve and produce information about Scotlands people and history and make it available to inform current and future generations. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles.
NRS is a Non-Ministerial Department of theScottish Government and our staff are partUK Civil Service working for Ministers and senior stakeholders to deliver vital public services which improve the lives of the people of Scotland.
We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more aboutwhat we offer.
As part of the UK Civil Service we uphold theCivil Service Nationality Rules.
Working pattern
Our standard hours are 35 hours per week we offer a range of flexible and hybrid working options depending on the needs of the role. If you have specific questions about the role you are applying for please contact us.
Security checks
Successful candidates must complete the Baseline Personnel Security Standard (BPSS) before they can be appointed. BPSS is comprised of four main pre-employment checks Identity Right to work Employment History and a Criminal Record check (unspent convictions).
You can find out more about BPSS on theUK Government website or read about the different levels of security checks in ourCandidate Guide.
In addition to the standard pre-employment checks this vacancy will also require all candidates to obtain National Security Vetting (NSV) at Security Check (SC) clearance level. This type of check normally includes meeting a minimum UK residency period which for SC level is 5 years.
Further information about NSV checks can be found on the UK Government website -National security vetting: clearance levels -
If you have any questions about this please contact
This post is part of the Government Digital and Data (GDD) profession within the Scottish Government and currently attracts a 3000 annual pay supplement. Pay supplements are reviewed regularly and a review has recently been completed.
Required Experience:
IC
