AI Product Specialist Nexus Black

The role 

AI is only worthwhile in practice. Someone has to make sure the workflow built for a maintenance planner actually thinks like a maintenance planner and that a customer can see in plain numbers what it means for their operation. That someone is you. 

This role sits where our AI meets the real world: part domain expert whether your depth is a vertical or a function part pre-sales specialist part trusted advisor. You are the customers voice inside our build process and our clearest voice inside theirs. 

What youll do 

Be the customer before the customer shows up. You know a domain a vertical like energy utilities manufacturing or aerospace or a function like Finance HR Tax HSE Audit IT or Asset Management well enough to stand in for the people who work in it. When we design an AI workflow for a reliability engineer or a tax analyst you are that person in the room: shaping the workflow so it fits how the job is actually done. You own the evals: you define what accurate looks like for a customer oversee the evaluation of workflow outputs against it and hold the line. If it wouldnt convince a 30-year veteran it doesnt ship. 

Show prospects what this means for their business. You will work alongside sales to help prospects and customers understand what were building with AI not the hype version the real one. What it does what it doesnt and what it changes for their operation in terms an operations director can take to their board. 

Stay after the pilot. We dont ghost customers after the pilot and neither will you. You will work with customers to enhance and extend their workflows as their operations change and you will spot the next hard problem worth solving together growing the relationship as you go. Trusted advisor is an earned title. This role earns it. 

What you bring 

• Deep domain expertise. Real time served in one of our industries (energy utilities field service manufacturing aerospace defence telecoms) or in a function that runs through all of them (Finance HR Tax HSE Audit IT Asset Management and more) enough to think like the personas we build for not just describe them. 

• Fluency with AI products. You can shape workflows judge model outputs and design evaluations. You know the difference between a good demo and a system that holds up in week six. 

• Pre-sales instincts. You can explain a complex capability to a sceptical plant manager without a deck full of jargon and connect it to money uptime and risk. 

• An advisors judgement. Customers should leave every conversation with you knowing more about their own operation. You spot opportunities without turning every call into a pitch. 

• An evidence habit. You back claims with numbers. When the evidence is missing you say so and go find it. 

We are hiring at multiple levels and across many domains vertical and functional. Bring four years of experience or twenty; what matters is that you can genuinely stand in for the people we build for and prove it. 

Qualifications :

• 4 years of vertical or functional experience.  
• Demonstrable experience with AI. No specific educational requirements 

Additional Information :

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles while also valuing inclusive workplace experiences. By fostering a sense of community we drive innovation strengthen connections and nurture belonging. Our commitment ensures you can work in a way that suits you best while also engaging with colleagues to share ideas and build meaningful relationships.

Remote Work :

No

Employment Type :

Full-time