AI Adoption Lead

The AI Adoption Lead leads the overall post-sale value realization strategy for Nexus Black. You are responsible for building scaling and managing the AI Adoption Engineering organizationensuring customers achieve repeatable early wins expanded value realization and long-term strategic partnership. 

This executive role sets the vision defines operating models influences GTM and product strategy and drives portfolio-level adoption outcomes. 

Key Responsibilities 

Post-Sale Customer Leadership 

• Set the strategy for post-sale relationship ownership and first-value acceleration. 

• Serve as executive sponsor for key enterprise customers. 

• Ensure consistency of customer outcomes across the entire adoption organization. 

• Build a world-class customer experience aligned with company strategy. 

Product-Focused Adoption 

• Define adoption methodologies for Nexus Black Loops and Embedded AI at scale. 

• Ensure the organization is trained and enabled on evolving product capabilities. 

• Partner with Product leadership to align roadmap with customer needs. 

• Drive innovation in workflows integrations and AI-enabled customer processes. 

Outcome & Value Realization 

• Own portfolio-wide KPIs around adoption time-to-first-value retention and expansion. 

• Establish enterprise frameworks for value quantification and success planning. 

• Ensure whitespace discovery and strategic expansion opportunities are consistently surfaced. 

• Partner with Sales Leadership on revenue strategy and renewal processes. 

Technical Enablement & Execution 

• Oversee execution quality for POCs pilots and scaled rollouts. 

• Ensure the team operates with excellence across configuration integration and technical troubleshooting. 

• Drive cross-team coordination between Product Engineering and Support. 

• Create long-term organizational capability for high-complexity customer use cases. 

Cross-Functional Collaboration 

• Represent the customer voice at the executive level shaping company-wide strategy. 

• Collaborate with Product Engineering and GTM leadership on roadmap and go-to-market alignment. 

• Lead hiring mentoring coaching and performance development across all adoption roles. 

• Champion customer advocacy references and thought leadership programs. 

What Were Offering

• Salary Range:  $150000 - $175000 plus bonus
• Flexible paid time off including sick and holiday
• Medical dental & vision insurance
• 401K with Company contribution
• Flexible spending accounts
• Life insurance and disability benefits
• Tuition assistance
• Community involvement and volunteering events

Qualifications :

Skills & Competencies

• Executive communication and organizational leadership. 

• Strategic planning and operational excellence. 

• Deep understanding of AI adoption and enterprise value realization. 

• Ability to scale teams processes and customer impact. 

Qualifications 

Essential 

• 10 years in Customer Success Solutions Engineering or technical leadership roles. 

• Strong track record scaling post-sale functions. 

• Executive-level experience with AI automation or enterprise software. 

Preferred 

• Experience overseeing large technical teams or customer portfolios. 

• Deep expertise in enterprise AI strategy and digital transformation. 

Additional Information :

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles while also valuing inclusive workplace experiences. By fostering a sense of community we drive innovation strengthen connections and nurture belonging. Our commitment ensures you can work in a way that suits you best while also engaging with colleagues to share ideas and build meaningful relationships.

Remote Work :

Yes

Employment Type :

Full-time