Account Coordinator C&I

Reconomy

Job Location:

Telford - UK

Monthly Salary: Not Disclosed

Posted on: 11 days ago

Vacancies: 1 Vacancy

Job Summary

At Reconomy Connect were changing the way the world thinks about waste. By bringing together several of Reconomys market-leading brands and specialist services were leading the shift from traditional waste disposal to smart sustainable resource management.

With over 30 years of experience we combine cutting-edge technology with the power of people to deliver bespoke end-to-end waste solutions. Our work helps customers reduce costs improve sustainability and meet their environmental goals - while driving real change.

The Head Office of the Recycling Loop in Telford youll join over 300 colleagues who are all working toward one shared goal: a world without waste.

Specialist teams with extensive experience in sectors such as House Building Construction Manufacturing Retail and Hospitality build strong customer relationships understand business challenges and create tailored innovative waste management solutions.

Why Join Us

Our success is built on four core values:

Community: We work hand-in-hand with the communities we serve creating cleaner environments and supporting local development.
Colleague: We believe our people are our greatest asset. We invest in your growth wellbeing and success through training support and career progression.
Customer: We are trusted by clients across the UK to deliver reliable responsive and innovative recycling services.
Environment: Everything we do is driven by a passion for sustainability and a commitment to reducing landfill and carbon impact.

About the role

As an Account Coordinator in our Construction & Infrastructure team you will work closely with our customers to deliver outstanding service. Youll ensure day-to-day operations run smoothly through effective organisation and prioritisation of your workload while managing ad-hoc queries and solving problems to create good outcomes today and even better outcomes for the future.

Working within a small dynamic team youll balance collaborative teamwork with taking ownership of your responsibilities building strong relationships with your customers and delivering results.

Key responsibilities

Build and maintain relationships with a set customer base.
Respond efficiently to customer requests via phone or email in line with departmental KPIs.
Provide quotes for services and follow through to conversion ensuring alignment with customer agreements.
Process customer purchase orders accurately and manage spend according to specific requirements.
Review Site Waste Appraisals taking action on identified opportunities and optimisations.
Take ownership of customer complaints/queries implementing preventative measures to avoid recurrence.
Collaborate with Reconomy field-based teams to deliver improved commercial and environmental performance.
Maintain up-to-date knowledge of sector products services and industry trends to benefit our customers.
Record update and maintain customer data and interactions using Salesforce.

Additional information

This is a fixed-term role for 12 months to provide maternity leave cover.
Working hours: 7.5 hours per day (shifts between 07:2517:25) on a rota basis with a one-hour lunch break. Rotas are provided in advance to give you plenty of notice.
Hybrid working: May be available following successful completion of the probation period with a minimum of 3 days in the office and the potential to work up to 2 days from home.
Saturday shifts: Following a 3-month probation period you will be required to work occasional Saturday shifts (8:0012:00) on a rota basis. These are paid as overtime.

What we need from you

Enthusiastic and customer-focused with a drive to deliver exemplary service.
Organised and proactive in managing workloads.
Creative problem-solver with the confidence to suggest effective solutions.
A team player who supports colleagues whether in the same room or a different department.
Results-oriented aiming for satisfied customers and achievement of KPIs.
Motivated for success whether thats personal career growth or team achievements.
Competent with using Microsoft Office.

What we offer

Financial perks: Pension scheme length of service rewards and referral bonuses
Exclusive discounts: MyPerks platform Cycle to Work scheme gym membership discounts and skip hire discounts
Health & wellbeing: Flu jabs eyecare vouchers and an Employee Assistance Programme
Mental health support: Confidential counselling MyPerks Wellbeing Centre and access to trained Mental Health First Aiders
Family-friendly: Enhanced maternity/paternity leave birthday off and holiday trading scheme
Community engagement: Volunteer days and collaboration with local charities
Generous holiday: Start with 23 days rising to 25 after 2 years plus buy/sell options
Employee voice: Regular My Voice surveys and follow-up check-ins to drive meaningful change

Required Experience: