Underwriting Assistant

Key responsibilities:
Assist underwriters in underwriting and end to end operational process of new and renewal business in accordance with underwriting and operational guidelines.
Manage daily end-to-end operational support and inquiries for clients and intermediaries via phone and email ensuring professional accurate and timely communication regarding policies and services.
Handle client and broker enquiries by phone and/or email coordinating with relevant teams to ensure timely resolution.
Manage and perform daily end-to-end policy issuance process for in-force policies renewal including endorsements cancellations policy updates and changes in coverages and document management.
Assist underwriters in performing any administration tasks general operational support ad-hoc activities and perform user testing as required.
Maintaining accurate records and documentation of underwriting activities in accordance with internal service standards and procedures.
Maintain positive and professional working relationship with colleagues and stakeholders.
Provide high levels of service delivery and contribute to expected team performance standard.

Job Requirements:
Bachelors degree in Business Finance Insurance or related field.
At least 1 year of experience in shipping logistics or freight forwarding is preferrable.
Persons who are familiar with Incoterms and shipping documents such as Bill of Lading (B/L) Commercial Invoice and Packing List.
At least 3 years of experience in insurance operations policy servicing administrative work or client services.
Good command of English both reading and writting is preferrable.
Proactive professional communication and interpersonal skills to engage with clients intermediaries and stakeholders.
Strong prioritization organization attention to detail problem-solving positive attitude adaptability skills are required.
Strong sense of responsibility and ownership ability to work towards deadlines and work in a dynamic and fast-paced environment are required
Ability to remain composed and professional under pressure especially in busy or challenging situations.
Proficiency in the use of MS Office specially Word and Excel.

At AIG we value in-person collaboration as a vital part of our culture which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG our people are our greatest asset. We know how important it is to protect and invest in whats most important to you. That is why we created our Total Rewards Program a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health wellbeing and financial securityas well as your professional developmentto bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the worlds most far-reaching property casualty networks. It is an exciting time to join us across our operations we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG you can go further to support individuals businesses and communities helping them to manage risk respond to times of uncertainty and discover new potential. We invest in our largest asset our people through continuous learning and development in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

Were committed to creating a culture that truly respects and celebrates each others talents backgrounds cultures opinions and goals. We foster a culture of inclusion and belonging through learning cultural awareness activities and Employee Resource Groups (ERGs). With global chapters ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIGs greatest assets and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race color religion age gender gender expression national origin veteran status disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation please send an email to .

Functional Area: