Technology onboarding Specialists
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Job Summary
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SalesJob Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.
ITS YOUR TIME! Make Your Career Count!
Caterpillar Inc. is the worlds leading manufacturer of construction and mining equipment off-highway diesel and natural gas engines industrial gas turbines and diesel-electric locomotives. For nearly 100 years we have been helping customers build a better and more sustainable world and we are committed to contributing to a low-carbon future. Our innovative products and services supported by our global dealer network deliver exceptional value that helps customers succeed.
When you join Caterpillar you become part of a global team that cares not only about the work we do but also about each other. We are builders problem solvers and future creators who are shaping stronger and more sustainable communities. We dont just talk about progress and innovation we make it happen with our customers and in the places where we live and work. Together we are building a better world so that everyone can enjoy living in it.
If you are looking for personal and professional growth in a company with an inclusive culture that values equity respects differences and believes in peoples potential this is the right place for you. We welcome candidates with disabilities and promote diversity in gender culture ethnicity religion age generation race nationality and sexual orientation.
Role Overview
Acts as a CAT Technology Onboarding Specialist within the Construction Industry-Customer Solutions Group. This role uses technical expertise to enhance safety and productivity across our customer sites focusing on production processes and application underpinned by cultural and operational change management.
This position supports both new and existing Construction Technologies driving customer success at the jobsite.
This role also provides recommendations to the Product Development team influencing product evolution based on market needs trends and key areas for continuous improvement.
This role supports the Southern Asia region (based in Bangkok Thailand with additional coverage in Singapore and Indonesia) and requires approximately 60% regional travel. The role is focused on driving technology adoption improving customer utilization (including grade and payload outcomes) and increasing VisionLink usage with a first-year target of 45% growth in adoption/utilization. This position is onsite five days per week in Bangkok and visa sponsorship is not available.
What You Will Do
Provide product application expertise at point of sale and through onboarding/training for customers internal teams and dealer partnerscovering applied technology job efficiency and safety.
Conduct product performance studies and assess customer jobsite efficiency; collect product and customer requirements to create input for product improvement and new product introduction.
Manage marketing technology tools/systems and collaborate with stakeholders to develop a product/technology roadmap to drive business growth.
Support Sales teams by articulating value propositions and delivering customer-focused solutions using consultative/value selling.
Build strong customer relationships gather feedback and drive actions that improve satisfaction and sustained technology usage.
Supports the Southern Asia region (based in Thailand with additional coverage in Singapore & Indonesia).
Scope is consistent across supported locations and requires approximately 60% regional travel.
This role supports Caterpillar technologies (existing new solutions) with a balanced 50:50 focus between solution design/definition and execution (onboarding training field adoption).
Key Competencies:
Customer Focus: Knowledge of values and practices that prioritize customer needs and satisfaction and the ability to translate this into tailored solutions.
Service Excellence: Understanding of customer service concepts and the ability to meet or exceed expectations through direct or indirect support.
Effective Communication: Ability to clearly convey receive and interpret information using appropriate communication methods.
Problem Solving: High level of initiative open-mindedness and intercultural competence to create a team atmosphere. Knowledge of tools and techniques to identify anticipate and resolve organizational or operational issues.
Relationship Management: Ability to build and maintain strong working relationships with customers suppliers and colleagues.
Technical Excellence: Applies procedures/technologies to resolve technical issues; provides practical solutions and builds technical knowledge continuously.
Products & Services: Explains product status delivery alternatives and updates; understands how products/services are sold and delivered.
Decision Making & Critical Thinking: Organizes relevant data and ideas; prioritizes concerns; evaluates alternatives and risk/benefit tradeoffs.
Qualifications
Education: Bachelors degree preferably in Engineering or Technology.
Experience: Previous experience with technology applied to the construction industry including familiarity with digital tools for improving operational and production processes.
Customer: Extensive knowledge of the regions construction market and other major industries in the region
Language: Fluent in spoken and written English
Preferred Qualifications:
Strong knowledge of Caterpillar technologies fleet management systems and application across all construction sites.
Experience in machine operation and production processes.
Experience in practical training or coaching
Additional Information:
This position requires the employee to work onsite at various customer operations
This position requires above-average commitment and willingness to travel at least 60% of the time domestic and international.
If you are interested in joining our team please apply using an English version of your CV. We look forward to meeting you!
About Caterpillar
Caterpillar Inc. is the worlds leading manufacturer of construction and mining equipment off-highway diesel and natural gas engines industrial gas turbines and diesel-electric locomotives. For nearly 100 years weve been helping customers build a better more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services backed by our global dealer network provide exceptional value that helps customers succeed.
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Posting Dates:
May 26 2026 - June 9 2026Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
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Required Experience:
IC
About Company
Caterpillar is the world’s leading manufacturer of construction and mining equipment, diesel and natural gas engines, industrial turbines and diesel-electric locomotives.
