Operations Support Analyst

At the heart of CSA Group is a vision: making the world a better safer more sustainable place. Its been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919 to more than 3500 standards codes & related products today.

Headquartered in Canada with a global footprint of more than 30 labs and offices across Europe Asia and North America CSA Group tests inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety performance and environmental impact.

Our employees take pride in making a difference in peoples lives through the work that we do. Were looking for people like you to help make it happen.

Primary Function

• Non-technical delivery or Primary Service Delivery Person for customer billable projects supporting in a billable role the project owner Certifier Lab Technician and/or Inspector in ensure on-time customer delivery with the best possible turn-around time and the highest quality.

Working Relationships

• Reports to Product Group Manager
• Supervises: N/A
• Peer Relationships: Location Services Assistant Inside Sales Rep

Principal Duties & Responsibilities

Understanding the Business

• Informs and directs internal staff on national deviations and country specific Safety Standards and requirements associated with the preparation of engineering reports

Working Well with Others

• Liaises with other project teams departments and offices to gather information on job status sample agreements and any other information required for customer project delivery
• Creates and updates profiles and certification records
• Schedule and coordinate work assignments to Inspectors
• Provides status of work orders projects to incoming inquiries from customers with the assistance of Centra for Customers and the Project Owner
• Responds to customer billing and credit inquires may issue credits or debits as necessary with CU leadership approval
• Requests legal documentation from acceptable signing authorities necessary to substantiate a change in ownership affecting certification
• Assists Project Owner or Primary Service Delivery Person in managing samples and customer documentation
• Scheduling and flow of samples and customer documentation from/to customer and/or lab (e.g. EEV)
• Tagging and storage
• Purchasing for customers
• Disposition execution

Delivering Results

• Delivers non-technical paperwork jobs (e.g. multiple listings transfer of certification/ownership changes duplication reinstatement addition/relocation of factory delisting initial factory evaluations authorized packagers label licensing special projects) as the Primary Service Delivery Person
• (Provides proforma invoice to client; coordinates with Finance on outstanding invoices)
• Coordinates with the Conformity Service Groups to create and process work orders
• Responsible for Re-Ex projects generating the letter for sales orders Re-Ex results that are found to be satisfactory
• Coordination of sample disposition purchasing and donation editing profiles and closing out Re-Ex projects
• Update and Maintain tracking sheet for projects and reconciliation of Financial Statements (as required)
• Provides follow-up information to Project Owner or Primary Service Delivery Person from files analysts engineers lab and other available sources
• Assists Project Owner or Primary Service Delivery Person when necessary (including preparation and proofing of reports letters profile and certification records updatesCRIS generates/distributes certification packages IECEE uploads federal registry updatesWater Sense etc.)
• Advises customer of project status progress follow-up requests and any additional information needed to complete the project
• Coordinates and performs regular administrative work for the Project Owner or Primary Service Delivery Person including preparing project close-outs transfers inputs work orders sample requests file searches report preparation
• Researches applicable file/project numbers factory locations and class numbers as required by the Project Owner or Primary Service Delivery Person
• Requests clients complete confirmation of the findings letter for factory tests when applicable
• Receives documents and alerts team members to arrival of devices for testing; packages and organizes shipment of outgoing items
• Aids in the process/system for effective selection tracking testing review and reporting of Conformity Testing samples.
• Follows-up and re-investigates as required until Conformity Testing failures are resolved
• Tracks samples selected by Inspectors and investigate any missing samples on a monthly basis
• Identifies samples selected by International Inspectors
• Investigates historical missing samples
• Aids in the process/system for resolving non-conformances identified during factory inspections
• Delivers GMA projects as the Primary Service Delivery Person within OTD TAT and Delivered Margin expectations and with key responsibilities including:
• Provide engineering inputs to testing facilities for product testing (i.e. specify tests to be performed)
• Arrange alternative testing services with International Partners and other organizations to complete projects when available CSA capacity does not support customer required delivery date
• Customize engineering projects/reports to meet foreign requirements
• Assign project tasks to certification engineers for review of non-CSA test reports; assignment can also include additional testing of GMA clients products
• Review engineering reports for completeness
• Ensure all applicable forms are completed properly

Concern for Safety

• Understands why HSE is important to self and the organization
• Knows the potential hazards and necessary safeguards in own work area(s)
• Immediately reports hazards near misses incidents observed unsafe acts and conditions
• Demonstrates safe behaviour and adherence to procedures
• Completes all assigned training events
• Participates and engages in the HSE program in a positive and proactive manner including workplace inspections and internal/external audits
• Reads and follows all applicable job safety analysis documents (JSA) work procedures and safety rules
• Correctly and consistently uses all provided safety equipment tools and personal protective equipment (PPE)
• Offers suggestions and participates in problem-solving sessions that lead to overall HSE improvements
• Participates in Return to Work Programs in the event of an injury/illness requiring modified duties

Work Environment

• Normal office environment
• Ability to effectively and efficiently deal with multiple projects conflicting timelines and changing priorities frequently throughout the day
• Much of the job will be computer-based
• Travel may be required

Education & Experience

• 2 year post-secondary diploma preferably business
• Minimum of 3-5 years of business experience in finance or operations
• Understanding of Testing Inspection and Certification business model
• Knowledge of items that are critical to quality for customers including sales and delivery turnaround time lead times throughput on-time delivery margins and other metrics
• Must possess computer skills including the Microsoft Suite and software applications used to conduct business ideally
• Bilingual English and French may be required in some regions