Lead Data Center Support Services Technician

Responsibilities

• Perform hardware installations configurations diagnostics troubleshooting and repairs in the data center environment for servers network devices and storage systems.
• Participate in daily operational support tasks such as racking stacking cabling and component replacements.
• Execute scheduled maintenance firmware and hardware upgrades with precision and adherence to strict change control processes.
• Support and respond to tickets for on-site incidents equipment failures or system alerts escalating issues as needed.
• Maintain accurate documentation for inventory repairs and infrastructure changes.
• Collaborate with cross-functional engineering and operations teams to implement and optimize processes.
• Always ensure adherence to physical security and safety practices.
• Participate in emergency response and disaster recovery activities as required.
• Contribute to process improvement and best practices for data center operations.

Preferred Qualifications:

• 3 to 5 years of experience working in a data center or mission-critical technical environment.
• Strong understanding of data center infrastructure (server/storage hardware networking cabling and power/cooling systems).
• Hands-on experience with troubleshooting diagnostics and basic repairs of server hardware.
• Familiarity with ticketing systems inventory management tools and change management processes.
• Excellent communication skills
• Ability to work in a physically demanding environment (standing walking lifting to 20kg).
• Flexibility to work shifts including weekends and holidays as needed.

Responsibilities

• Perform hardware installations configurations diagnostics troubleshooting and repairs in the data center environment for servers network devices and storage systems.
• Participate in daily operational support tasks such as racking stacking cabling and component replacements.
• Execute scheduled maintenance firmware and hardware upgrades with precision and adherence to strict change control processes.
• Support and respond to tickets for on-site incidents equipment failures or system alerts escalating issues as needed.
• Maintain accurate documentation for inventory repairs and infrastructure changes.
• Collaborate with cross-functional engineering and operations teams to implement and optimize processes.
• Always ensure adherence to physical security and safety practices.
• Participate in emergency response and disaster recovery activities as required.
• Contribute to process improvement and best practices for data center operations.

Preferred Qualifications:

Career Level - IC3