Customer Success Manager

• Ensure maintenance/support contracts system operations Extension and modernisation project and spare parts sales to meet and exceed given sales targets.
• Develop and maintain strong business relationships with new customers.
• Maintain good relationship with installed base customers and to constantly explore further CS business opportunities with them.
• Evaluate and increase customer satisfaction level.
• Consolidate information from customers on product and service quality and failure.
• Adherence to quality process
• Following up on customer complaints and changes request.
• Update sales forecast and business development progress in the system.
• Prepare CS sales and customer reports for management review.
• Monitor customers order forecast and purchase orders.
• Present proposals and prepare quotations for customers and follow up with negotiations.

• Bachelor degree in Electrical /Mechanical/Controls Engineering or related disciplines.
• Minimum 7 years of service services/account management experience with proven works track record. Prior work experience in automated material handling system is an added advantage.
• Preference will be given to those with experience of pursuing the sales of spare parts and/or support/ maintenance contract.
• Strong business acumen and analytical. Able to conceptualize solutions and articulate concept and proposed solutions to customers.
• Able to work independently with strong commercial interpersonal and negotiation skills.
• Self-starter with strong capability to interact and work in a cross-functional and multinational environment.
• Strong technical background and the ability to be fully conversant with the technologies in the industry.
• Good presentation and communication skills both spoken and written English.
• Proactive with a strong customer and team focus.
• Computer literate with good knowledge of Microsoft Office
• Able to travel both domestically and overseas for business meetings even on short notice.

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