Integration Engineer

We are looking for a German-speaking Integration Engineer to support the implementation of Parloa AMP a voice-agent platform across multiple enterprise client projects. The role focuses on integrating Parloa AMP with client CRM/ticketing systems and telephony platforms ensuring seamless customer identification ticket creation call routing and agent handoff.

Key Responsibilities:

• Design develop and maintain integrations between Parloa AMP and CRM/ticketing platforms using REST APIs.

• Implement caller identification workflows using customer data phone numbers account IDs and reference numbers.

• Enable automated ticket/case creation and synchronization between voice interactions and CRM systems.

• Integrate Parloa AMP with enterprise telephony environments using SIP/VoIP technologies.

• Configure call routing number provisioning trunk connectivity transfer flows and human-agent handoff scenarios.

• Develop and maintain API authentication mechanisms including OAuth 2.0 API keys token refresh processes and webhook integrations.

• Build backend integration logic data mappings error handling retry mechanisms and fallback processes.

• Troubleshoot and resolve issues across multiple systems using API logs SIP traces and monitoring tools.

• Collaborate with client stakeholders technical teams and solution architects throughout implementation and deployment phases.

Requirements:

• Strong experience with REST API integrations including JSON HTTP data mapping error handling retries and fallback strategies.

• Experience with authentication and integration technologies such as OAuth 2.0 API keys webhooks and secret management.

• Solid understanding of SIP and VoIP technologies including signaling trunking call routing transfers and handoff scenarios.

• Experience working with conversational AI or voice automation platforms (Parloa AMP preferred; Cognigy AudioCodes Twilio Genesys or Dialogflow CX also acceptable).

• Hands-on experience with at least one CRM/ticketing platform (Salesforce or Ivanti preferred).

• Hands-on experience with at least one telephony/contact center platform (Five9 Mitel or 3CX).

• Proficiency in backend development or scripting using TypeScript Python or similar technologies.

• Strong troubleshooting and cross-system debugging skills.

• German language proficiency at C1 level or higher for client-facing communication.

• Good English communication skills for internal collaboration.

Nice to Have:

• Direct experience with Parloa AMP implementations.

• Experience across multiple target platforms listed above.

• Salesforce telephony or contact-center certifications.

• Experience with CCaaS or enterprise contact-center environments.

• Understanding of DACH-region data privacy and PII requirements.

• Experience with middleware and integration platforms such as MuleSoft Azure API Management or n8n.

What weoffer:

• Long team focus: wecreate anenvironment oftransparent communication and minimal bureaucracy which leads tolong-term relationships.

• Development ofniche expertise: weare working inseveral niches such asFinTech healthcare and logistics. Therefore our employees can develop their own expertise inthese domains.

• Continuous learning: wecreate employee development plans/ personal roadmaps /quick promotion processes.

• Internal career development: 80% ofour current executives were promoted tothose positions within S-PRO. Weencourage initiative. Ifaperson wants toset new challenges and grow wewill definitely support them.
  
  Benefits and perks:

• Flexible schedule.

• Remote work model.

• Paid vacations.

• Paid sick leaves.

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