IT Service Relationship Manager

Service Relationship Manager

Malmö Sweden Hybrid

Help shape how IT services are adopted across a global organisation.

At ASSA ABLOY youll play a key role in strengthening IT Service Management (ITSM) adoption across Group IT and divisional IT teams. Youll connect people align ways of working and ensure ITIL-based service management practices are embedded into real operational environments.

This is a role for someone who enjoys service delivery improvement stakeholder engagement and cross-functional collaboration and who knows how to turn structure into action.

Why this role matters

This role sits at the intersection of people processes and communication.

Youll act as the link between the Service Management Office and IT service delivery teams ensuring that expectations are clear feedback flows and improvements are continuously driven forward.

This is where engagement meets execution and where your influence makes a visible difference.

The role

You will be responsible for enabling strong alignment across IT teams by driving communication collaboration and adoption of service management ways of working.

Rather than owning technical systems your focus is on people processes and engagement ensuring that ITSM practices are not only defined but actively used and improved.

You will work closely with service owners IT operations and divisional IT stakeholders to strengthen how service management is experienced in practice.

What youll work on

• Strengthen IT Service Management (ITSM) adoption across Group IT and divisional IT
• Support implementation and alignment of ITIL practices (e.g. service level management continual improvement)
• Drive service delivery alignment between teams processes and expectations
• Facilitate workshops discussions and cross-team engagement sessions
• Support onboarding of teams into common service management frameworks and ways of working
• Collect feedback and contribute to continual service improvement (CSI) initiatives
• Improve communication flow between SMO IT operations and business-facing IT teams

What will help you succeed

• Experience or strong understanding of IT Service Management (ITSM) and ITIL frameworks
• Background in service delivery IT operations coordination or ITSM support roles
• Strong stakeholder management and communication skills across technical and non-technical audiences
• Ability to influence and drive engagement without formal authority
• Experience facilitating workshops training sessions or cross-team collaboration

Why ASSA ABLOY

At ASSA ABLOY youll join a global organisation where service delivery ITSM maturity and continuous improvement are central to how IT operates across countries and business units.

Youll have the opportunity to shape how IT service management is adopted in practice not just designed in theory.

• Meaningful mission Improve how teams collaborate and deliver services across a global organisation
• Innovation and scale Work across international teams and contribute to evolving service management practices
• Autonomy and trust Take ownership of relationships communication and how improvements are driven
• Growth and development Strengthen your influence facilitation skills and career within ASSA ABLOY Group IT
• Worklife balance Hybrid working and a culture that supports sustainable performance

Ready to make an impact across teams

If youre motivated by IT Service Management service delivery improvement and stakeholder engagement this is your opportunity to make a real impact across a global organisation.

Apply now and help shape how teams collaborate across ASSA ABLOY.

We review applications continuously so dont wait.

Were committed to building diverse inclusive teams and encourage applications from all who see themselves thriving here. To make sure your personal data stays protected we do not review applications sent via email or post. If you have questions about the role or process contact Léa Rein Senior Talent Acquisition Business Partner at

Lets create a safer and more open world together.

We are the ASSA ABLOY Group
Our people have made us the global leader in access return we open doors for them wherever they go. With nearly 63000 colleagues in more than 70 different countries we help billions of people experience a more open world. Our innovations make all sorts of spaces physical and virtual safer more secure and easier to access.

As an employer we value results not titles or backgrounds. We empower our people to build their career around their aspirations and our ambitions supporting them with regular feedback training and development opportunities. Our colleagues think broadly about where they can make the most impact and we encourage them to grow their role locally regionally or even internationally.

As we welcome new people on board its important to us to have diverse inclusive teams and we value different perspectives and experiences.