Sutherland

We are seeking a friendly and customer-focused Retail Customer Support Associate to join our team in Mandeville Manchester Parish Jamaica. In this role you will be the face of our company providing exceptional customer service and support to our valued clients.Greet and assist custome More...

Responsibilities:1. Managing Cluster/Community PerformanceComplete weekly coaching sessions and call audits.Complete weekly huddles and come up with Team strategy to achieve operational goals.Partner with Operations Manager on Continuous Improvement activities training and action plan More...

Role Overview: We are looking for a motivated Power BI Reporting / Analytics Specialist to join our team and help transform raw data into actionable insights within the context of SAP implementations. The ideal candidate will have 10 years of experience in working with SAP as wel More...

Job Overview: We are seeking an experienced and highly skilled SAP BTP (Business Technology Platform) professional with expertise in ABAP development and integration for a key role in our SAP Implementation projects. The ideal candidate will have at least 9 years of hands-on expe More...

Job Summary:We are seeking a highly organized and proactive SAP Training Coordinator to support the planning coordination and delivery of SAP training programs across the organization. The ideal candidate will work closely with SAP project teams functional leads subject matter experts More...

ob Overview: We are seeking an experienced SAP BTP Integration Specialist with expertise in Enterprise Integration to join our SAP Implementation team. The ideal candidate will have 9 years of experience in SAP with a strong background in SAP BTP Integration and Development focus More...

Are you a fan of new technologies applications and state of the art devices Then this opportunity might be just the right one for you! To ensure the expansion of our service delivery center in Sofia we are looking for Technical Support Specialists who will be dealing with support of r More...

Manage the lifecycle of all Major Incidents and function as the single point of contact (SPOC) during end-to-end management of all IT priority1 incidents between the resolver groups and the internal/external stakeholders.Leveraging technology to issue all communications and providing More...

Sr. Associates in this role get to: Be the expert: Monitor queues in real-time to identify and call out any risks to meeting contractual KPIs like Service Level/ Abandonment % / Line Adherence / Handling Capacity/ SIR . Monitor service level performance at interval level against plann More...

Are you an excellent verbal and written communicator and a great listener Do you thrive on a team thats focused on finding the best solutions for customers Can you remain kind and supportive when customers share their concerns about their loan Do you have prior collections sales or&#x More...

Spotify is a leading music streaming service provider with over 422 million monthly active users as of 2022. It offers digital copyright restricted recorded music and podcasts including more than 82 million songs. As a freemium service basic features are free with advertisements and l More...

The Team Leads primary focus is to oversee coach and develop Customer Care and Data Admin Agents to respond to customer supplier and dynamic partner inquiries resolve issues and answer a range of questions. The Team Lead will monitor email/call volume email backlogs monitor actions/re More...

Job Responsibilities: Handle support issues from Nessus customers via web to case voice and chat channels.Handle product how-to configuration and product installation inquiries using fixes and solutions from the Nessus support knowledge base.Utilize Tenable Salesforce instance to docu More...

Unleash Your Passion for Technology!Are you enthralled by cutting-edge gadgets and softwareIf yes we have the perfect role for you! As we aim to scale up our service delivery centers in Sofia Varna or Burgas and were scouting for Technical Support Gurus to provide expert assistance wi More...

    Interpret requirements and design solution that satisfy the customer needs and also satisfied the need for standardization usability and maintainability of the different Agent facing applications.    Breakdown solution into components that could be as More...

Job Description: SAP WorkZone SAP Qualtrics Functional Consultant/ SME Its an exciting time to be part of Sutherland winning team we are looking for SAP WorkZone and SAP Qualtrics Functional Consultant/SME to become part of our team. The primary focus of this position is to suppo More...

Managing Team Performance: Improve team performance on Customer Experience metrics (Resolution and CSAT) through call listening behavioral coaching and setting effective action plans. Address Team level variation through targeted coaching for outliers and involving on Continuous Impro More...

Responsibilities:Oversee and maintain accountability for Key Performance Indicator (KPI) performance across all aspects of the account.Develop and implement strategic staffing and capacity planning initiatives to ensure optimal resource allocation.Design and execute comprehensive trai More...

HR Generalists Intern in this role get to:Shape workplace culture: Present and model HR philosophy and policiesBe the expert: Provide policy interpretation guidance to employeesStrengthen relationships: Resolve employee relations issues timely through appropriate coaching and counseli More...

We are seeking a Subject Matter Expert (SME) to support our new team by providing in-depth product knowledge assisting with complex queries and helping to improve support processes. The ideal candidate will have 23 years of experience as a customer support agent and a strong understan More...