ServiceNow-focused ITOM Engineer (CMDB & Service Mapping)
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Job Location:
Monthly Salary:
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
Reporting Structure:
This role is part of the ServiceNow support team within Information & Technologys ITO team and will work in close cooperation with and under the guidance of the Principal ServiceNow Architect who is a member of the Enterprise Architecture AI and Emerging Technologies team.
Key Responsibilities:
CMDB (Configuration Management Database) Management
- Design implement and maintain the CMDB to ensure accurate and up-to-date configuration item (CI) records.
- Define and enforce data standards naming conventions and CI class structures.
- Develop and manage discovery schedules to maintain synchronization between the CMDB and IT infrastructure.
- Ensure data integrity and accuracy by performing regular audits reconciliations and dependency checks.
- Collaborate with IT teams to onboard new CI classes and data sources.
- Automate CI updates and integrations with other ITSM/ITOM processes (e.g. Incident Change Problem Management).
Service Mapping
- Build and maintain service maps to visualize dependencies between applications servers and network components.
- Work with application owners and infrastructure teams to identify critical business services and map their components.
- Use discovery tools (e.g. ServiceNow Discovery Service Mapping) to identify relationships and dependencies automatically.
- Validate and refine service maps to ensure accuracy and support impact analysis for incidents and changes.
- Enhance visibility into IT services to support proactive monitoring and root-cause analysis.
Process & Integration Support
- Integrate CMDB and service mapping data with monitoring tools automation platforms and ITSM modules.
- Support automation of workflows for incident correlation change impact assessment and asset lifecycle management.
- Collaborate with ITSM and ITAM teams to align CMDB with business processes.
Governance & Continuous Improvement
- Develop CMDB governance policies procedures and best practices.
- Provide training and guidance to stakeholders on CMDB usage and data management.
- Continuously improve discovery and mapping accuracy through regular tuning and optimization.
- Stay updated with ITOM best practices and ServiceNow platform enhancements.
Required Qualifications:
- Minimum 3 years of hands-on experience in ServiceNow development and administration with at least 3 years in ITOM Engineer (CMDB & Service Mapping)
- Strong understanding of ServiceNow architecture scripting (JavaScript) and integration methods (REST SOAP).
- Experience with ServiceNow Studio Flow Designer and Scoped Applications.
- Excellent communication and collaboration skills.
Preferred Qualifications:
- ServiceNow certifications such as:
- - Certified System Administrator (CSA)
- - Certified Implementation Specialist ITSM
- - Certified Application Developer
- Experience with Agile/Scrum methodologies.
- Exposure to other ServiceNow modules like ITSM CMDB and GRC.
Work Environment:
- Offshore-based role with remote collaboration across global teams. Must be available during overlapping hours with U.S. Eastern Time Zone for meetings and coordination.
- Experience with Agile project management methodologies.
- Proven ability to effectively deliver results as required.
- Ability to effectively operate in a team.
- Strong oral and written communications skills.
- Ability to operate independently under pressure.
- Strong professional verbal and written communication skills.
- Ability to work with little supervision and within changing priorities.
- Ability to analyze requirements and troubleshoot problems.
- Strong business acumen and deep understanding of business processes
- Strong presentation and conflict management skills
- Experience mentoring and reviewing the work of functional team members.
- Ability to work in a matrix team environment with both internal and 3rd party development teams (onshore / offshore).
Qualifications :
- Bachelors degree in Computer Science Engineering Mathematics Statistics Data Science Science Business discipline or a related field.
- Hybrid work model: In-office on Monday Wednesday and Friday.
- Working Time: India 2nd Shift till 11:30 PM IST / 2:00 AM EST or 12:30 AM IST / 3:00 AM EST
- Work Location: Hyderabad Chennai & Pune
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Debugging
- Computer Networking
- ConnectWise
- PKI
- PowerShell
- Windows
- C#
- Automotive Diagnostics
- Medical Imaging
- Azure
- Technical Support
- Troubleshooting
About Company
Sutherland is seeking an organized and reliable person to join us as Admin Specialist. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you ... View more
