Senior Associate – HRSS (Compliance & Incident Management)
Share
Job Location:
Monthly Salary:
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
We are seeking a bilingual (Spanish/English) Senior Associate Compliance & Incident Management to support day-to-day compliance operations incident case handling and documentation activities for the US region. This role is responsible for managing hotline cases supporting I-9/E-Verify processes reviewing transactions for compliance accuracy and ensuring timely escalation of sensitive or high-risk issues.
The specialist will serve as the primary contact for Spanish-speaking employees and store managers ensuring accurate interpretation documentation and communication of compliance matters. The role requires exceptional attention to detail strong judgment and the ability to follow US regulatory guidelines with precision.
This role is based out of Colombia (onsite) and operates closely with US HR Legal Compliance teams and offshore HR operations teams in India.
Key Responsibilities
Compliance Case Handling & Documentation
- Support end-to-end compliance case management including initial review fact gathering documentation and timely routing to appropriate teams.
- Translate and document compliance-related concerns raised by Spanish-speaking employees or store managers.
- Maintain accurate case records in the incident management system (date reporter details case notes disposition).
Hotline & Incident Report Management
- Monitor incoming hotline reports ensuring each case is logged accurately and confidentially.
- Categorize and prioritize cases ensuring adherence to turnaround time and escalation requirements.
- Respond to Tier 1 and Tier 2 compliance queries with clarity and accuracy.
I-9 & E-Verify Support
- Assist with I-9 corrections supporting stores with E-Verify cases tentative non-confirmations (TNC) and exception handling.
- Coordinate documentation requirements for State/Federal I-9/E-Verify audits and ensure audit readiness.
Audit & Transaction Review
- Review and audit transactions completed by offshore teams to ensure accuracy and adherence to US regulatory standards.
- Identify discrepancies and collaborate with team leads to drive corrective action.
Escalation Management
- Flag high-risk compliance issues (fraud identity mismatch policy violations) and escalate promptly to US Compliance ER or Legal teams.
- Provide bilingual explanations of case details when required by US stakeholders.
Policy Governance & Communication
- Support updates to compliance SOPs policy documents and communication materials.
- Translate communications into Spanish as needed for frontline awareness.
Collaboration & Support
- Work closely with US on-site Compliance Leads to ensure accurate case routing and documentation consistency.
- Partner with HR Operations Payroll Talent and Store Leadership teams to ensure end-to-end compliance.
Qualifications :
- 23 years of experience in Compliance Incident Management HR Operations or Case Management supporting US geography.
- Experience handling I-9/E-Verify hotline cases documentation auditing or HR compliance processes is highly desirable.
- Working knowledge of HRIS incident management tools and compliance workflows.
- Familiarity with US labor compliance basics I-9 regulations and E-Verify processes.
- Strong documentation and audit capability.
- Bachelors degree in HR Business Administration Legal Studies or related discipline.
- Native or near-native Spanish fluency and strong English proficiency (written and verbal).
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Portfolio Management
- Wealth Management
- Financial Services
- Hybris
- Microsoft Word
- Banking
- Cash Management
- Data Management
- Microsoft Powerpoint
- Securities Law
- Microsoft Excel
- Internet Of Things
About Company
Sutherland is seeking an organized and reliable person to join us as Admin Specialist. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you ... View more
