Technical Support Representative Jobs in Colombo

Provide first-level technical support to end users and ensure timely issue resolutionMonitor and manage user support requests while maintaining a high standard of customer serviceCollaborate with internal technical teams to troubleshoot and resolve system-related issuesSupport the development and im...

OverviewAs a Technical Support Representative - Level 1 you will provide tier 1 or tier 2 support based on training and knowledge in a fast-paced communication center to resolve technical issues in a variety of methods such as alarm monitoring emails and chat. You will analyze troubleshoot and resol...