Technical Support Representative

Stryker

Job Location:

San Jose, CA - USA

Monthly Salary: $ 27 - 37

Posted on: 19 hours ago

Vacancies: 1 Vacancy

Job Summary

Work Flexibility: Hybrid

Locations:

571 Silveron Blvd. Flower Mound TX

5900 Optical Ct. San Jose CA

Shift:

Monday Friday 8:30 AM 5:00 PM CT

Monday Friday 7:00 AM 3:30 PM PT

Summary:

As a member of the Divisional Technical Support team customers and patients are at the heart of everything we do. our technical support representatives maintain our brand of high-quality technical service.

What You Will Do:

Answer incoming calls and emails from sales reps customers Onsite Specialists or other Endoscopy employees regarding usage technical assistance troubleshooting and set up of Stryker Endoscopy products.
Open support cases/service request on customer issues product trending data and information into computer-based data tracking system()
Responsible for compliance with standard written procedure and quality documentation of company policy and documentation of the Technical Support department.
Take responsibility for the team metrics and focusing on goals set for the team.
Interact with R&D Quality and other engineering departments to stay knowledgeable of the latest product issues.
Educational product trainings for in-house and sales personnel.
Support Customer Care teams with technical information.
Lead/Attend product update and/or development meetings as needed and share information.
Use data to create reports for QA Marketing and R&D as needed.
Assist Customer Service Sales Support Loaners Repairs and other teams with product inquiries

What You Need:

Required:

High School Diploma or equivalent
3 years of work experience
Ability to lift push pull up to 50 pounds
Ability to work with and assemble small objects and component parts.
Must have good visual acuity and demonstrate fine motor skills.
Ability to reach push or pull to accomplish job duties.

Preferred:

Installation technical support industry experience with call center or field service experience
Clinical knowledge

United States of America Pay Ranges:

US10: $27.00 - $37.05 USD Hourly
US30: $31.91 - $43.79 USD Hourly

View the U.S. work location and transparency guide to find the pay range for your location.

Travel Percentage: 10%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race ethnicity color religion sex gender identity sexual orientation national origin disability or protected veteran status. Stryker is an EO employer M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information.

Required Experience:

Unclear Seniority

Work Flexibility: HybridLocations: 571 Silveron Blvd. Flower Mound TXOR5900 Optical Ct. San Jose CAShift:Monday Friday 8:30 AM 5:00 PM CTOrMonday Friday 7:00 AM 3:30 PM PTSummary:As a member of the Divisional Technical Support team customers and patients are at the heart of everything we do. our...