Support Engineer Jobs in Sri Lanka

First Line Support Engineer - Hybrid - Sri Lanka ColomboWorking hours - 11:30am - 7:30pm IST Mon - Fri working every other weekend (days back in Lieu). Whats this role aboutAs a First line engineer you will assist in proactively managing and troubleshooting issues for the end customers of our MSP pa...

Description As an Advisory Systems Engineer you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown) critical customer issues. Performing the assigned duties with a high level of autonomy and reporting...

Manage and support a cloud-based email system such as Microsoft 365 ensuring no on-premise email servers are maintained at the hotelAdminister and support hotel systems including OPERA Cloud PMS SiteMinder SynXis and Symphony POSEnsure all local PCs and business files are securely backed up to netwo...

About the role:Sitecore Product Support team provides assistance in solving non-trivial technical challenges to Sitecore Partners and Customers and is a key contributor in ensuring successful implementations of many Sitecore projects.Software Engineers spend most of the time on deep investigation of...

About the role:You will be working directly with the production systems behind all Sitecore SaaS offerings and will be executing SaaS operations required for end-to-end service delivery to our customers and resolve incidents  As a member of the team providing Sitecores global 24/7 coverage your work...

As an Application Support Analyst youll act as a bridge between our business users and IT responsible for the smooth functioning of Acumaticas internal business applications. Youll troubleshoot resolve and analyze application issues help implement configuration changes and work closely with stakehol...

Job Description Manage and resolve support tickets in alignment with SLAs and operational guidelines.Perform system configuration troubleshooting and environment setup across security and IT platforms.Diagnose application network or endpoint issues and provide prompt resolutions.Escalate complex tec...

Senior IT Support Engineer is the frontline connection between and our global user community ensuring seamless technology experiences that drive productivity. We are looking for a highly motivated Senior IT Support Engineer to join our teamsomeone who is passionate about delivering exceptional L2 ...

Key responsibilities & Accountabilities* Supervising and mentoring Enquiry Administrators to ensure adherence to established procedures and standards.* Providing comprehensive training to new Enquiry Administrators ensuring they understand Clients specialist insurance offerings and workflow processe...

Manage the intake triage and resolution of client support tickets. Communicate directly with customers setting expectations and providing updates until resolution. Perform maintenance tasks triggered by tickets - configuration changes troubleshooting remediation. Participate in scheduled maintenance...

Manage the intake triage and resolution of client support tickets. Communicate directly with customers setting expectations and providing updates until resolution. Perform maintenance tasks triggered by tickets - configuration changes troubleshooting remediation. Participate in scheduled maintenance...

Manage the intake triage and resolution of client support tickets. Communicate directly with customers setting expectations and providing updates until resolution. Perform maintenance tasks triggered by tickets - configuration changes troubleshooting remediation. Participate in scheduled maintenance...

Manage and resolve support tickets in alignment with SLAs and operational guidelines.Perform system configuration troubleshooting and environment setup across security and IT platforms.Diagnose application network or endpoint issues and provide prompt resolutions.Escalate complex technical problems...

A software engineer develops and maintains IFSs products and internal systems. Depending on experience performance competence and role a software engineer may also engage in design research knowledge transfer and training activities.Youre expected to consistently develop high-quality software soluti...